FAQs

Question

What is this? Who are you people?

Answer

If you don't recognize us, you may have received this link in error. Feel free to crash though. The more the merrier!

Question

Really? A Cancun wedding?

Answer

With family and friends scattered across the east coast, west coast, US, and Mexico, we figured if everyone would have to travel regardless, we may as well send people to paradise! We hope this is an enjoyable vacation for you as much as it is a celebration for us.

Question

Can I bring a plus-one?

Answer

Yup! Invitations addressed to individuals (as opposed to couples or families) can bring a plus one if you choose. See next question for the single folks.

Question

I am a solo traveler. Is there someone I can room with to reduce my cost?

Answer

If you're open to a roommate and making new friends, reach out to Andrés or Katelyn! We can set you up with another guest to reduce the room cost.

Question

Are children allowed?

Answer

Yes, this is a family friendly resort with an adults-only section (available only with premium room selection). It's up to you if you want to make this a couple's retreat or a family vacation.

Question

Do we need cash for tips?

Answer

Tipping is common in Mexico, and both USD and Mexican peso will be accepted. Though not required, feel free to tip a few dollars for services received (bellboy, bartender, waiter, and housekeeping).

Question

Thanks for the invite but...do I have to come?

Answer

Acceptable excuses for not attending: - This is not in my budget - I don't have the vacation time - I hate love - Anything else Whatever the reason, do not feel obligated to come! It's important to us that this be an enjoyable experience for all of our guests. If making the trip is not feasible for you, that's okay! We understand we're asking a lot and that your life has other priorities. While we would love to have everyone we invite join us on our special day, it's important you do what's best for you. If you are not coming, please let us (or our families) know so we can release any unused rooms from our room block back to the hotel.

Question

I have a question that wasn't answered here

Answer

For any questions related to booking or travel that are not answered here, please contact our travel agency. Email: guests@paradiseweddings.com Phone (US): 1-877-737-0177 (option 2) Phone (MX): +52 55 7005 0210 For anything else, don't hesitate to reach out to us.