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July 27, 2019
Riviera Maya, Mexico
#shellbeaschaefer

Kaley & Brandon

    Kaley & Brandon
    FAQs

FAQs

Question

How Do I Make My Room Reservations?

Answer

We have a block of rooms with discounted rates on hold for our group. Please call or email our event planner and let her know you are with our wedding group: Connie - Connie Events and Travel Phone: 832-630-7910 Email: connie@connieeventsandtravel.com Website: www.connieeventsandtravel.com

Question

Are Kids Welcome?

Answer

Yes! We'd like to give you an opportunity to make this your family vacation so we'd love to have your children join us. 2 Kids up to age 12 are complimentary at the resort and there's plenty for kids to do there. Please be sure to let Connie know how many kids will be joining so we can account for enough people on day of wedding. There are a couple of Kid's Clubs at the resort as well as nanny services.

Question

What is the Itinerary for the Week?

Answer

We'd like for you to make this a vacation so we won't ask for too much of your time. We'd ask that you keep the following days/times free - Friday, July 26, from 5pm-8pm (Welcome Event) and Saturday, July 27, from 4pm - 8pm for wedding ceremony & celebrations!

Question

How Do I Get From Airport to Resort and Back?

Answer

Connie will have all details, but we have included round trip airport transportation with our packages. Please DO NOT take cabs or ride with anyone offering affordable transportation when you get to airport. We'd like to keep everyone together and safe!

Question

Is a Passport Required?

Answer

Yes, a valid U.S. passport is required for all U.S. citizens seeking to enter Mexico.

Question

What is the Currency?

Answer

The official currency of the country is the Mexican Peso (MXN). However, the resort does accept US dollars and there is a currency exchange in the lobby. The casino also accepts both MXN and USD.

Question

How Does Gratuity/Tipping Work?

Answer

As an all-inclusive resort, all taxes and gratuities are included in your room package. Tipping is not required and up to your discretion.

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