FAQs

Question

When do I need to pay for the room?

Answer

You will need to pay for the room by January 31st, 2026. Please do not book directly from the website. The booking link is below https://www3.palaceresorts.com/NET/Formularios/Nd/Groups_nd.aspx?gc=395128G167380&sb=BODAS&ag=395128G167380 There will be a refundable and nonrefundable option, the refundable will cost more. The payment of the room will be paid in full at the time of the booking.

Question

When Do I need to RSVP for the wedding by?

Answer

You will need to RSVP by December 15th, 2025.

Question

Where should I book my room?

Answer

We recommend requesting a room in building 87 or 89. Please note when checking in, they might say building 94 is available, but we recommend waiting for a room in 87 or 89 as they are closer to all wedding events.

Question

What is the benefit of staying four or more nights?

Answer

When you stay for four or more nights, you get the lowest nightly rate applicable as well as a VIP wristband. The VIP wristband grants you access to all the restaurants and bars across the property with no restrictions outside of the premium add on options. You will also receive $750 resort credit to use for any excursions/spa when staying for four nights and $1,500 for 5-7 nights.

Question

Where can I book my activities from my $750 credits ($1500 for 5+ nights)?

Answer

Unlike the restaurants, you can book your activities/spa credits before you arrive to Cancun. You can book these by emailing or calling the resort.

Question

How long can I stay at Moon Palace?

Answer

You can stay at Moon Palace from 4 nights to 13 nights. The promotional price will be applied to any stay between April 13th-26th.

Question

Do I need to stay all four nights?

Answer

The resort requires a 4 night minimum for the promotional price. Please let Jason or Payton know if you cannot attend 4 nights.

Question

Do I need to tip?

Answer

We recommend tipping at your own discretion. Some recommends are below: Pool service for 3-4 hours tip around $2-$5 USD House Keeping around $1-2 per day USD 24 Hour Room Service around $2-$5 USD Restaurant waiters/servers, at your own discretion Activities/Spa using resort credits, we recommend tipping around $5-$10 depending on services/treatment. Please note if you use your resort credits your room will be charged 16% tax on any credits used. This is a MX law to require.

Question

What if I don't do an activity?

Answer

No problem! Please note you cannot apply your $750 credit to your room, so its recommend to take advantage of the credits. If you use your resort credits, your room will be charged 16% tax on any credits used.

Question

What if I want to make reservations at the Moon Grand Restaurants?

Answer

I highly recommend to try the many restaurants Moon Palace offers! Please keep in mind these reservations are first come first serve, so we recommend to make reservations right after your room is ready. You cannot book reservations prior to your arrival. Please also note some restaurants have dress codes, you can find those on the Palace Resorts app.

Question

How do I book transportation to and from the airport?

Answer

Each guest of the group (main person booking the room) will be responsible for booking the transportation (reservations staying 4 nights or more) service a minimum of two weeks in advance via e-mail with complete guest and flight information to transfercancun@palaceresorts.com. You can also submit the info through the following Transfer Site: https://transfers.palaceresorts.com/

Question

Can I bring a plus one?

Answer

If not directly specified on your invite that you may bring an additional guest, we kindly ask that you do not, as we only have room for those on our guest list!

Question

Can I bring my children/are kids allowed?

Answer

While we love your children, we ask they not be in attendance due to venue restrictions. If you have any questions, please reach reach out to Jason or Payton.