FAQsFAQs
Question
What outfit colors can I wear?What outfit colors can I wear?
Answer
Please copy and paste this link to view our color palette for each event. https://jvoutfitwardrobe.my.canva.site
Question
What is the weather in Cancun like in December?What is the weather in Cancun like in December?
Answer
At the beginning of December, Cancun is typically warm and sunny. Expect daytime temperatures in the low to mid-80 with evenings cooling down to the low 70s °F. It’s the start of the dry season, so humidity is lower and rain is less frequent!
Question
Is there transportation available from the Airport to the Resort?Is there transportation available from the Airport to the Resort?
Answer
Roundtrip airport transportation is complimentary with a minimum stay of 4+ night stay. Those staying 3 nights can still request transfers but will be charged $27 per person, for roundtrip transfers or $17 per person, for one way transfers that will be billed to your room on property. Uber is available as well, to and from hotel.
Question
How can i Book my room?How can i Book my room?
Answer
Reservations MUST be made through our contracted wedding block by August 1, 2026 to complete the RSVP process and attend wedding events. Please refer to the link on the Hotel Booking Tab!
Question
I have a question on booking my room, who can i contact?I have a question on booking my room, who can i contact?
Answer
Please direct all room related questions to support@shaadidestinations.com and the team will get back to you ASAP. We will try our best to answer all other questions. Please text Janki at (562) 365-4220, Vasu at (978) 905-9577 or email at jankivasu2023@gmail.com.
Question
Who Can i contact regarding the wedding?Who Can i contact regarding the wedding?
Answer
If you have any questions regarding the wedding, please feel free to contact our wedding planners at info@olaweddingdesigners.com
Question
How Can I visit Moon Palace Nizuc ?How Can I visit Moon Palace Nizuc ?
Answer
To visit the resort, simply meet outside the lobby and hop on the Lobby-to-Lobby Bus, which will take you directly to Moon Palace Nizuc.
Question
PromotionPromotion
Answer
Stays of 4+ nights will receive $500 in Resort Credit for use on property for select tours, dinners, spa services, beauty salon services, and more.
