FAQs

Question

DO I HAVE TO PAY FOR MY ROOM IN FULL?

Answer

No, just first night deposit to hold your room. Payment plans are available!!

Question

ARE THERE TRANSFERS TO AND FROM THE AIRPORT TO THE RESORT?

Answer

Yes, contact our travel agent for more details (check under the travel tab)

Question

How far is the resort from the airport?

Answer

1 hour and 30 mins...so get comfortable and relax!

Question

DO WE HAVE TO TAKE A COVID TEST AND WHAT ARE THE COVID MEASURES THAT ARE IN PLACE?

Answer

As of Nov. 17 2020, All residents of the United States of America who are 12 years of age or over, are required to present a negative COVID-19 PCR test result to check in for a flight. The date of sample collection must be less than 10 days from travel date. For more info, please visit VisitJamaica.com or contact Viccoria *Moon Palace has also implemented a new program called Purely Palace* "Purely Palace goes beyond the already stringent quality controls and health measures in place, with the implementation of more than 250 preventive actions to assure everyone’s health and safety, including a Purely Palace health certification in every room on arrival, guaranteeing its complete disinfection."

Question

WHAT TIME IS CHECK OUT?

Answer

12 pm but you are able to lounge around the resort. Do keep in mind your transfer will depart 4-5 hours before your return flight.

Question

Tell me more about the Catameran?

Answer

It will be a sunset cruise from 4-6pm. optional to wear bathing suit, you will be able to jump in the ocean if you choose too *please note the catamaran will be using resort credits* You will be charged $20 at the end of your stay.

Question

WHAT’S THE DRESS CODE FOR THE WEDDING?

Answer

casual beach wear/semi formal

Question

IS THE WEDDING INDOOR OR OUTDOOR

Answer

it's outdoor, we're in Jamaica MON!

Question

WHEN SHOULD I RSVP BY?

Answer

Before or by March 1st, 2021 (one night's deposit)