Travel
If booked through Sandy:
Before your travel day, if your flight number changes or your flight is significantly delayed please email Sandy! Once you begin your travel, call the 800 Customer Service number in your documents or contact the transfer company directly! Please send Sandy an email as well.
LOMAS:
24 HOURS FROM MEXICO: 1-855-259-51-99
24 HOURS REST OF THE WORLD: (+52)(998) 881 9400
FROM THE USA: 1-855-259-51-99 from 7am to 10pm
FROM MEXICO: 800-962-9247 from 9am to 5pm
FROM OTHER COUNTRIES: (+52)(998) 881 9400 7am to 10pm
For Lomas airport transfers:
For the departure pickups, it’s important to confirm them when the guests are at the resort through any of the following methods:
With the Lomas representative at the hotel (service hours vary depending on the hotel).
By phone:
From Cancun: +52 (998) 881 9408 (24 hrs.)
From the United States: +1 (414) 755 2021
Via the LT CUSTOMER CARE app, available for Android and iOS.
Through WhatsApp Zenvia: +52 (998) 980 0732
For all the days along the way