FAQs
Question
When should I book my stay?
Answer
As soon as possible. We ask that you have booked your stay (with at least a $100 deposit) by October 15, 2025. The sooner you book, the more likely the resort can accommodate any of your requests while maintaining our room block rate.
Question
When is payment due?
Answer
The resort requires a deposit of $100/per person (minimum) at the time of booking; however, another amount or full payment can be made at this time and any time up until the final due date January 22nd, 2026. Feel free to make incremental payments also or ask Christine to set up an automatic payment schedule if you prefer.
Question
What if the room I want is not available?
Answer
No problem! We have a room block with several different room types reserved, but if your preference isn't available and you book early, our travel agent Christine can work with the resort to try to secure a room type at our block rate.
Question
Can I use my own travel agent or book online?
Answer
Please, we ask that you do not do this. Our room contract is tied to our wedding contract. If rooms are booked outside of our agent, it will negatively impact our plans and will create confusion for the wedding event.
Question
What is included during the stay?
Answer
Hard Rock Riviera Maya is an all-inclusive resort with unlimited food and drinks (including alcohol).
Question
What is the dress code for the wedding?
Answer
Beach Formal: Light and breathable fabrics. Sundresses, maxi dresses, or jumpsuits for women. Linen shirts or button-downs with dress shorts or light slacks for men.
Question
Do I need a passport?
Answer
Yes, and please be sure it does not expire within 6 months of the trip.
Question
What is the minimum number of nights to stay?
Answer
The baseline minimum to book is 3 nights.
Question
What if I want to stay longer than what is available?
Answer
If you have any issues booking additional nights through our booking website link, please reach out to Christine and she can assist you!
Question
Why do I have to book so early?
Answer
Booking early allows us to secure a great rate for guests while also adhering to the policies and terms of our contract agreement with the hotel. In addition, the wedding department needs to have a headcount so they can finalize our group in advance of our stay.
Question
Do I need travel insurance?
Answer
No, but it is encouraged. There is an option to add travel insurance to your trip at the time of booking.
Question
What if I can not attend the wedding?
Answer
We completely understand if you are unable to attend our wedding (though you will be greatly missed)! We will be emailing guests who have not booked in a few months, which will give you the opportunity to let us know.
Question
Do you have a registry?
Answer
Your presence at our wedding is the only gift we ask for. If you still feel inclined to send us a gift, below is a link to our registry
Question
Additional questions not listed on this page?
Answer
For travel and reservation-related questions please reach out to Christine for assistance. Christine King-Caillouet christine@tripguy.com 410-549-5550