FAQs

Question

What do I need to know about final payments for my room?

Answer

-Final payments are automatically taken 31 to 29 days prior to your check in date. Please ensure that the card you have on file is not going to expire, that there are enough funds on the card to cover your reservation & you do not have a security block that may not accept the charge from Finest. Otherwise your reservation will then be automatically cancelled, and you will have to create a new reservation at today’s rates. If your card is going to expire, you will need to call them at 1-866-211-6223. *If a credit card is declined at final payment, an email will be sent where the guest will be able to enter updated payment details. The guest will have 24 hrs to complete this process or the room will be cancelled. If the room is cancelled due to a lack of payment, a new room must be reserved without the Promocode and will be subject to the current rate when making the new reservation.

Question

Are there any other plans I need to know about?

Answer

As of now, everything we have planned is listed on the "schedule" page of the website. We want this to be a fun and relaxing vacation for you, too, so enjoy your trip and we will see you around the resort!

Question

What should I do with my valuables?

Answer

Lock everything in the safe in your closet. Money, passports, sunglasses, jewelry etc. If there are any issues with your safe, immediately call the front desk to come fix it. This is a good rule of thumb at any hotel. Other suggestions are locking your valuables in a safe, inside your luggage with a lock or always keeping valuables on you.

Question

What is there to do at the resort?

Answer

Once you download the Excellence Collection App, follow the prompts to Finest Playa Mujeres. From there, there is a complete list of all scheduled and available activities for the week! Some notable options are: Kayaking, Snorkel Gear Rentals, Paddle Boards, Beach Volleyball, small catamaran rental and a fully equipped fitness center. They also have nightly shows and entertainment. They also have a full service spa. If you would like to book a Spa service, you can find the spa menu on their website or via email - onespa@finestresorts.com