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Please check out TRAVEL section! 😁
Please check out TRAVEL section! 😁

Gianna & Hector

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    FAQs

FAQs

Question

DO WE HAVE TO STAY AT THE RESORT?

Answer

YES! The resort is highly secured, so those who do not have room reservations are not allowed on the premises.

Question

WHAT'S THE DIFFERENCE BETWEEN ROOMS? FINEST SUITES, FINEST CLUB, AND EXCELLENCE CLUB LEVELS?

Answer

Finest Playa Mujeres is a luxury resort, so you will not feel like you are missing out by booking one of their standard rooms (Finest Suites). - Finest Suites: The resort's standard room level. Adults and kids are allowed. - Finest Club: Family club level. Adults and kids are allowed. Upgraded in-room premium liquor & wine bottle selection, private pool bar, VIP toiletries, private lounge with concierge service, private beach area, Nespresso machine, daily fruit & petit fours in room, fresh flowers and sparkling wine upon arrival and more... - Excellence Club: Adults ONLY building. Same club level benefits as Finest Club, except it is for adults only.

Question

WHEN SHOULD I BOOK MY ROOM?

Answer

ROOMS MUST BE RESERVED WITH PROMO CODE BY JANUARY 15,2025! The room reservations are based on availability, so we highly recommend booking as soon as possible. Due to this time being spring break some rooms have already begun to sell out.

Question

DO I NEED TO PAY THE FULL AMOUNT WHEN BOOKING MY ROOM?

Answer

NO. Only a $1.00 deposit is required and you are able to cancel your room, if needed, up to 24 hours before your planned arrival for a FULL REFUND. Full amount will be charged 30 days prior to arrival.

Question

WHAT IS INCLUDED IN MY STAY?

Answer

Just about everything! FOOD: All meals, snacks and beverages [including alcohol]! There are 11 restaurants, 1 Coffee/Dessert Bar, 12 Bars/lounges and 24-hour Room Service. ACTIVITIES: Shows, Live Music, Gym, Paddle Boarding, Kayaking and Dance Classes are just a glimpse of what is included in your stay. Please Note: Spa treatments and motorized water sports (jet skis and boating) are not included. There is a 10% discount on Spa treatments for our guests!

Question

DO I NEED TO BRING CASH?

Answer

Gratuities are included in your all-inclusive rate. However, we recommend bringing cash for extra tips and other activities you may want to do. We recommend bringing a bunch of smaller bills (USD or pesos).

Question

DOES THE RESORT HAVE A DRESS CODE?

Answer

The resort strongly enforces it's three basic “levels” of dress code at the bars, lounges, or restaurants: Casual Elegance, Casual and Beach/Pool/Relaxed - Casual Elegance dress is somewhere between casual and formal. Gentlemen should wear long pants, collared shirt or polo, and ladies should wear long pants, Capri pants, skirts, dresses and blouses. Casual shoes or elegant sandals must be worn at all times. This dress code applies to some restaurants for dinner. *T-shirts, tank tops, shorts, and flip-flops are not permitted. - Casual dress is more relaxed, but still not beachwear. In restaurants where casual dress is requested, the following clothing is permitted: informal shorts, Bermudas, cover ups and t-shirts. Footwear of some kind should be worn at all times. The casual dress code applies to all restaurants for breakfast and lunch and most dinner restaurants. - Beach/Pool/Relaxed Attire applies to pool bars, swim-up bars, and tiki lounges. In these instances, you can walk or swim up in your swimsuit, which can be wet. You can also wear flip-flops or no shoes – pure vacation!

Question

WHAT DATES WILL THE BRIDE AND GROOM BE STAYING IN MEXICO?

Answer

We will be there from March 31, 2025 until April 7, 2025.

Question

ARE RESERVATIONS REQUIRED FOR DINNER AT THE RESORT?

Answer

Some restaurants may require reservations and will need to be made in advance of arrival. More details to come.

Question

HOW EARLY SHOULD I LEAVE THE RESORT TO GET BACK TO THE CANCUN AIRPORT FOR MY RETURN FLIGHT?

Answer

You should allow a half-hour travel time and 2 hours to get checked in for your flight home (2.5 hours total).

Question

WHO CAN I REACH OUT TO FOR QUESTIONS?

Answer

If you have questions please call or text the mother-of-the-bride (Sandy) at (630) 400-3673.

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