FAQs

Question

Who do I ask with questions?

Answer

For any issues on the portal or assistance with your booking please contact the resorts contact centre directly Toll Free USA +1 866 211 6223 Toll Free CA +1 866 403 7394 Reminder - there may be a slight language barrier but they are always happy to help and guide you to ensure you get the promo code discount.

Question

How should I RSVP?

Answer

We'd love to have you celebrate with us! Please visit the RSVP page on our website and submit your response by October 27th 2026. Our resort does not require a deposit at all, just a credit card on file. This helps us plan the perfect day for everyone.

Question

Are kids welcome?

Answer

We're delighted to celebrate with you, and we've decided to keep our reception as an adults-only affair.

Question

What is the dress code?

Answer

We're asking our guests to dress in semi-formal attire. We suggest cocktail dresses for women and suits with ties optional for men. Please see the "Dress Code" tab for inspo!

Question

Can I bring a plus one?

Answer

We've reserved seats for those named on your invitation. We appreciate your understanding as we finalize our guest count!

Question

Are there any other events that I should know about around the wedding?

Answer

Yes! We will be adding some events closer to 2027. Please see the schedule page on our website for the list of events.

Question

Is there a Gift Registry?

Answer

Your love and support is all we need, but if you wish to give something, a small contribution to our honeymoon would be truly appreciated 🤍

Question

CAN I BOOK THE NON-REFUNDABLE OPTION?

Answer

Yes, you can but please be advised that: 1. You will not receive any money back if you need to cancel for any reason, 2. You will not be able to modify your reservation, and 3. You will be charged the full amount at the time of booking. All guests are advised to use the promo codes in the "How to Book - Group Rates & Steps" section because it includes free cancellation up until 24 hrs before arrival and free transportation to/from the airport.

Question

Can I take pictures during the ceremony?

Answer

We kindly request that guests do not take photos during the ceremony. We have professional photographers to capture every moment so we can unplug and enjoy! Feel free to take photos during cocktail hour, dinner, and throughout the night and please share with us!

Question

WILL I NEED MY PASSPORT TO ENTER MEXICO?

Answer

Yes — you’ll absolutely need your passport to travel to Mexico. Make sure it’s renewed and up to date, and it’s recommended that it’s valid for at least six months beyond your travel dates.

Question

CAN I STAY SOMEWHERE OTHER THAN FINEST?

Answer

We ask all guests please stay at the Finest resort to attend our wedding and events.

Question

How much is the travel deposit?

Answer

No deposit!! The resort we selected operates with a promo code so inventory is not guaranteed and you do not need to place a deposit. That said, suites like the 2 story terrace and swim up options book up fast so we recommend booking your room asap.