FAQs

Question

Need More Room Booking Confirmation Info?

Answer

Suite + Flight -The promo code is not applicable on “Suite + Flight” option. The promo code is not applicable on the “Non Refundable Rate” option. -Complimentary nights are not applicable on Non Refundable Rate bookings. -The Promo-Code rates are based on the country the guest comes from; therefore, it is required that information such as the ID and credit card match the guest's country of origin. Otherwise the charged rate will be modified according to country of origin and its corresponding applicable rate. -Number of rooms or suite categories upgrade will be subject to availability of space at the time of reservations.

Question

Things Happen, Need to Cancel Room Booking?

Answer

For cancellations of direct bookings (Promo-code) received 24 hours or more prior to arrival, no cancellation fee is due. Cancellations received within 24 hours or less prior to arrival will result in a cancellation fee equal to the total of the entire stay. No refund will apply in case of a No Show or Early Departure. The free cancellation does not apply to non-refundable rates. When booking through third-party websites (tour operators, travel websites, etc.) some cancellation penalties may apply.

Question

Need Transfer from Airport to Hotel and Vice Versa?

Answer

Free airport transfer includes 1 private round-trip transportation per room reservation; vehicle occupancy applies based on Seasons Transfers policies. Service is to and from Montego Bay International Airport to the booked hotel. Free airport transfer is only available for suite-only stays of minimum three nights, made directly through The Excellence Collection official websites or its reservations center (the airport transfer is not included in the “Suite + Flight” option). Transportation Service (if included) must be programmed directly through Seasons Tours at transfers.jamaica@seasonstours.com

Question

Have Kids?

Answer

Excellence Oyster Bay is an Adults Only Resort. No children permitted.