USE THE SAFE IN YOUR ROOM! I suggest placing all valuables (jewelry, passport, wallet) in the safe. To lock, you will type in YOUR choice of code (example: 1234) and press lock. To unlock type YOUR code in (1234) and press unlock. ARCADE: found in the lobby CLUB: found in lobby, open on select days PLAYROOM: found in sunrise, children over 2 years old can be dropped off, children under 2 need parent/adult supervision. MINI GOLF: found on the Sunrise/Nizuc border. BICYCLES: found on the Sunrise/Nizuc border. POOLS: found in Sunrise and Nizuc, towels are complimentary at the towel shack. BEACH: couldn't find it GIRLS: BRING YOUR ANTI-HUMIDITY PRODUCTS, also be prepared to be bloated. You can use the robe and slippers in the your room. WET CLOTHES: There is a clothes line in your shower you can pull taut, so you can dry your clothes.
EAT YOUR FILL! Breakfast and lunch will not need reservations and are normal attire (bathing suit covers included, shoes a must). You WILL need to make reservations for dinner (unless it's the buffet) and the attire is business casual ( I recommend bringing 2-3 nice outfits and if you are cold natured, to bring a light sweater for dinners.. its cold). Check in 10 minutes early. Room service is included. The waters in your rooms are included, please please please do not suffer Montezuma's Revenge - DO NOT DRINK from tap The alcohol in the rooms is NOT included - please take advantage of the all-inclusive - drink the free ones. Please utilize The Palace Resorts app. There is an interactive map to help you acclimate to the resort. You can make reservations through the app, or dial 0 on your phone. You can use their Chat to ask any questions you may have.
Unwind luxuriously at full-service Awe Spa. Here, you’ll find everything you need to relax and let go completely. You will need to make reservations - it is NOT included in your stay, however, you can possibly use your resort credits.
THE GRAND Not included with our stay, however, a day pass can be purchased. This is were you will find the big water park.
CALLING ALL GOLFERS Make your reservations early - they are a must.