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**Hotel room availability and rates will not be guaranteed after September 30th! **Congrats to Lisa B. & Kim E! All guests that reserved their room by 6/30 were entered into a drawing for free RT transportation from the airport to the marina. Next drawing will be 7/30.
**Hotel room availability and rates will not be guaranteed after September 30th! **Congrats to Lisa B. & Kim E! All guests that reserved their room by 6/30 were entered into a drawing for free RT transportation from the airport to the marina. Next drawing will be 7/30.
January 3, 2026
Isla Mujeres, Q.R.

Adriane & BrandonAdriane & Brandon

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FAQsFAQs

Question

How do I reach the resort from Cancun?How do I reach the resort from Cancun?

Answer

Guests are transported via a resort-exclusive catamaran from Marina Hacienda del Mar. The trip is approximately 25 minutes. Reservations for the catamaran must be made at least 72 hours in advance.

Question

Is there a ferry to Isla Mujeres in the event that the Impressions catamaran is unavailable?Is there a ferry to Isla Mujeres in the event that the Impressions catamaran is unavailable?

Answer

Yes. Ultramar ferry. Please note that Ultramar uses different marinas. The Ultramar ferries operate between 5:30 am and 11 pm. https://www.ultramarferry.com/en/routes-and-departures

Question

What all-inclusive features are available to guests?What all-inclusive features are available to guests?

Answer

Guests staying at the Impression Isla Mujeres will enjoy: Endless Privileges® are the standard privileges available to all guests providing: • Gourmet à la carte dining options with an assortment of organic food and beverage selections • Limitless international and domestic top-shelf spirits • Twice daily refreshed min- bar • Complimentary 24-hour laundry service • Complimentary, unlimited worldwide calling • No check-in or checkout time (subject to availability) • Luxurious upgraded Le Labo® bath amenities • Maid service three times daily • Welcome bottle of tequila • Daily afternoon tea time with live plant infusions • Complimentary 20-minute spa treatment • Butler service 7am-11pm • In-room wine coolers • In-room fitness on demand, such as personal weights, yoga mats and zoom classes • Exclusive resort boat or catamaran transfer between Cancun and the hotel for arrival and departure* • Pillow menu, fine luxury linens and bathrobes and slippers • Romantic sunset ride on our resort boat (available two days per week) * • Complimentary golf cart available to explore the island, reservations required, available for 2 hours of use per day. IN ROOM AMENITIES: All suites offer the following amenities: • Air conditioning with individual climate control • 1 King-size bed or 2 double beds • Coffee & tea set with Nespresso machine • Premium Snacks • Set of Liquors • 3x daily maid service • Smart Cable TV • Premium Bathrobes and slippers • Blindfold for sleeping • Upgraded bath amenities • Bath Salts • Scale • Upgraded mini-bar service restocked on personal preference • Work desk • Complimentary laundry service • Butler Service on each floor • In-room wine cooler • Spacious bathroom with vanity and shower • Private balcony or terrace • Electronic laptop-size room safe • Electronic keys • Ceiling fan • Hat and Beach Bag • Yoga Mat • Complimentary Wi-Fi • Complimentary local welcome gift • In-suite tablets

Question

What unique features does the resort have?What unique features does the resort have?

Answer

Highlights include rooftop infinity pools, a thrilling waterslide into the ocean, overwater cabanas and the Hammam and Floatarium treatments at the spa. The resort also focuses on sustainability with eco-friendly practices.

Question

What dining options are available at the resort?What dining options are available at the resort?

Answer

The resort offers seven dining options, including Spezia (Italian cuisine), UNIK The Kitchen (Mediterranean, Mexican, Asian fusion) and Sake (Pan-Asian specialties). Dining is reservation-free and there are options for room service, gluten-free and vegetarian meals.

Question

What activities and entertainment are offered?What activities and entertainment are offered?

Answer

Activities include snorkeling, paddleboarding, yoga, cooking and mixology classes and golf access at Puerto Cancun Golf Club. There are also live music and wellness classes on-site.

Question

What are the spa and fitness offerings?What are the spa and fitness offerings?

Answer

PURE SPA by Natura Bissé offers hydrotherapy, Hammam cleansing therapy and a Floatarium. The fitness center is equipped with cardio machines, weights and personal training sessions. 20% discount on spa treatments for all wedding guests!

Question

Is Impression Isla Mujeres by Secrets an Adults-only property?Is Impression Isla Mujeres by Secrets an Adults-only property?

Answer

Yes. Impression Isla Mujeres by Secrets, is an All-Inclusive, Adults Only resort.

Question

Are passports required?Are passports required?

Answer

Yes. A valid passport is required for entry into Mexico. Please make sure that your passport is valid for at least six months after the travel dates.

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