There are three main room types at Finest Playa Mujeres: 1) Regular Rooms (Finest side) These rooms do not have the word “Club” in the room name. They are the standard rooms on the family friendly Finest side. Guests have access to the main resort amenities but do not receive club level perks or access to private club areas. ⚠️ Finest side tip: Regular rooms do not include club or adults only access. Finest Club is highly recommended and offers more flexibility. 2) Finest Club Rooms (Family Friendly VIP) 🔥 Finest Club is an upgraded experience on the Finest side. Guests receive priority check in, upgraded amenities, private club areas, and premium service. ✨Key perk: Guests staying in Finest Club who are age 18 and over may also enjoy the adults only Excellence Club areas. 3) Excellence Club Rooms (Adults Only VIP) 🔥 Excellence Club is the adults only VIP experience within the resort. It includes private pools, exclusive beach areas, and premium amenities in an adults only setting. Guests must be 18 or older. ✨ Our Recommendation ✨ On the Finest side → Upgrade to Finest Club for the best flexibility Adults only travelers → Excellence Club is your best fit Regular rooms → More budget friendly but limited access
When searching for rooms, you may see a “Suite + Flight Packages” option next to Check Availability. To ensure your reservation is included in our wedding group, please book the room only option using our group promo code and arrange flights separately. If you have any questions, feel free to reach out.
If you prefer to book directly through the resort or have any questions about your reservation, upgrades, cancellations, or extending your stay, please contact Anthony for assistance. 📞 866-211-6223 📧 callcenter3@theexcellencecollection.com (See the FAQ section above for additional room guidance.) Information Needed to Secure Your Reservation If booking through Anthony, please provide the following for each suite: 1) Promo Code: CFWFEB27FPM 2) Suite category 3) Travel dates, full stay or partial 4) Occupancy, number of guests in the suite 5) First and last name, one name per suite is sufficient 6) Email address 7) State of residence 8) Phone number 9) Date of birth What Happens Next Once Anthony or another representative receives your information, they will email your booking details for review and confirmation. To finalize the reservation, each suite will submit a valid credit card through a secure link. A 1 dollar authorization hold will be placed per reservation, and full payment will be processed 30 days prior to check in.
Yes, a valid passport is required for all guests traveling to Mexico. It must be valid for at least 6 months past your travel dates.
The Excellence Collection is the parent company that owns and operates several luxury all inclusive resorts across Mexico and the Caribbean. Finest Playa Mujeres is one of their premier resorts, and it is where our wedding will be held. The property offers both family friendly and adults only experiences within the same resort.
Yes. All meals, drinks including alcohol, entertainment, and resort activities are included. Gratuities are appreciated but not required. Bringing a small supply of one dollar bills for tips is helpful and always appreciated by the staff.
If you stay 3+ nights with the group code, your round-trip airport shuttle is included. After booking, email transfers@seasonstours.com with your flight info.
We recommend booking early—rooms fill fast, especially in the Excellence Club. The group rate is valid through December 17, 2026. You don't need a deposit to book your room. The full amount will be charged 30 days prior to your stay.
Please don't hesitate to reach out to us at anytime with any questions not matter what the topic. We are so grateful you are joining us in Paradise and want to make this process as smooth as possible :) WE LOVE YOU!