FAQsFAQs

Question

What's included at the resort?What's included at the resort?

Answer

Our resort is all-inclusive :), which means unlimited food, drinks (non-alcohol and alcohol) entertainment and select activities are included. Guests will receive a 10% discount on spa services.

Question

When should I book my room?When should I book my room?

Answer

You should book your room as soon as possible by making a deposit of $150 per person. This will lock in your rate and reserve your room. Final payments are due by 9/1/2026. Please note: If any changes are made to reservation it may cause a rate adjustment.

Question

Is airfare included?Is airfare included?

Answer

No, guests are responsible for booking their own flights. The closest airport to the resort is Puerta Vallarta International (PVR)

Question

Are airport transfers included?Are airport transfers included?

Answer

You will have the option to include airport transfers when booking your room through our link. If you prefer, you can arrange your own transportation through a taxi service, shuttle company, or rideshare app. We recommend pre-booking transfers.

Question

Can I bring a plus one?Can I bring a plus one?

Answer

Only guests can bring a plus one to the wedding ceremony. To ensure we plan accordingly, please include your plus one on your RSVP.

Question

Can I extend my stay?Can I extend my stay?

Answer

Yes, but it will be an additional cost.

Question

Is there a dress code?Is there a dress code?

Answer

Yes, we are asking our guests to wear shades of brown. Please see section "Dress Code" for examples.

Question

When is the RSVP deadline?When is the RSVP deadline?

Answer

Please RSVP by July 15th directly on the Destify website by going to the RSVP & BOOK section. This will tell us that you are attending so we can plan accordingly.

Question

Is there a wedding communications group chat?Is there a wedding communications group chat?

Answer

Yes. We are using the Partiful app for communications leading up to the wedding, so please download the app. Please also feel free to contact the Bride or Groom anytime besides on the actual wedding day.

Question

Will the Ceremony be Indoors or Outdoors?Will the Ceremony be Indoors or Outdoors?

Answer

Both the ceremony and the reception will be outdoors enjoying the sunset and beach ambience.

Question

Do I need a passport?Do I need a passport?

Answer

Yes. A passport is required for travel. Please make sure your passport does not expire close to the travel time.

Question

Are kids welcome?Are kids welcome?

Answer

We love your little ones! Children are welcome to stay and enjoy the resort with their families; however, our wedding ceremony and reception will be an adults-only celebration with the exception of those that are a part of the wedding party. For your convenience, the resort offers childcare services upon request, as well as an on-site kids club. Certified babysitting services $40 USD per hour per child, ages 2-12, minimum of 2 hours. Anytime after 11pm.:+$20 USD transportation fee. Requires 48-hour advance booking with concierge.

Question

Who do I contact for questions?Who do I contact for questions?

Answer

Feel free to contact Christina @ 832.902.1041 up until the wedding day.

Question

Important Hotel InformationImportant Hotel Information

Answer

Arrival, Departure & Check-In Services -Check-in: From 3:00pm -Check-out: Until 12:00 pm Transportation & Tours The resort does not operate internal shuttle services; however, private transfers may be arranged at an additional cost. -USA Call Center: 888-452-3643 -Mexico Call Center: 800-062-5880 -Email: transport.hyattzivaptovallarta@hyatt.com -Hotel Phone: (+52) 322-226-5000 ext. 5941 Hotel Policies: -100% Smoke-Free Resort -Designated smoking areas are near Main Lobby and Parking Lot or outside the Rios Meeting rooms. -Use of prohibited substances is strictly forbidden on property