FAQs

Question

What is the last date I can book my room at the Resort?

Answer

December 15th, 2024! This hotel is known to sell out rooms quickly. After December 15th, we cannot guarantee a room. Book your stay ASAP. Flights can be booked at a later time.

Question

Do we have to book through the travel link provided?

Answer

Reservations must be made through our discounted group block in order to attend wedding events. Additional charges will be required to receive the wedding wristband required to attend wedding events if not booking through our group block with Shaadi Destinations (ie - using Expedia or even the resort's website is not permitted).

Question

How do I book my flight?

Answer

You are responsible for booking your own flights. You must provide the flight details to Shaadi Destinations once you have booked.

Question

Which airport is most convenient to fly into?

Answer

Cancun International Airport is the closest airport to fly into.

Question

Do I have to email shaadi destinations our flight details?

Answer

Yes! This is very important if you want free round trip transfers.

Question

Will there be a free transfer from the airport to the resort?

Answer

Yes, we will be taking care of all resort transfers from the airport to the resort! It's important that you provide Shaadi Destinations with your flight information so they can arrange your transportation.

Question

I want one of the rooms not listed by Shaadi. What should I do? I am interested in upgraded room options like One or Two Bedroom Suites... How can these be booked?

Answer

We tried to select a wide range of rooms for our room block. Contact Shaadi Destinations through their "contact us" button on their website or simply email support@shaadidestinations.com, and they will work directly with the Hotel to see if that room type is available.

Question

What if I want to come earlier or stay longer than the wedding event dates?

Answer

We have negotiated room rates from April 29th-May 6th. If you would like to extend your dates outside of the room block, please reach out to Shaadi Destinations, and they will see what they can do for you!

Question

I booked and paid for my room, what’s next?

Answer

Book your flights whenever you can find the best price/deal! Once you book your flight, please provide that flight information to Shaadi Destinations to coordinate your travel to and from the hotel.

Question

What currency are the room rates in?

Answer

All room rates are in US dollars.

Question

Can I bring a plus one?

Answer

Unfortunately, we're on a tight budget and have limited space, so we simply can't afford for all of our lovely guests to bring a guest of their own. Plus ones are therefore by invitation only and we ask other guests to please not bring a plus one. Thank you so much for understanding!

Question

Is there a dress code?

Answer

Yes! Please refer to the style guide under the "Gallery" heading to help you decide your outfits for each event!

Question

Do you have a wedding hashtag?

Answer

Yes! We would love to have our memories in one place and share them will all of you as well. Our hashtag is: #KhalilandArzooSayIDo

Question

Will I need to convert dollars to pesos?

Answer

You have already paid for the resort so you just need a credit card on file to cover any incidentals or a credit card for any services you choose while you are staying at the resort. You can charge any of the services (i.e. spa, parasailing, etc) you choose to your hotel room and pay upon checkout. We would suggest bringing some cash for tips (bartenders, servers, cleaners, etc.).

Question

What if I want to use cash at the airport?

Answer

The airport accepts US dollars and Mexican pesos. Best of all, they accept credit cards which is the best option!

Question

How long does it take to get from the airport to the resort?

Answer

The travel time from the airport to the resort typically takes about 45 minutes.

Question

I arrived early, and check-in for the hotel doesn’t start until 3pm. What do I do in the meantime?

Answer

You can store your luggage with the hotel and enjoy the resort amenities while you wait for your room to be ready. Swim, eat, explore!

Question

How will you update me on any changes during the week?

Answer

We will provide updates via WhatsApp and on the wedding website. We will create WhatsApp groups closer to the wedding.

Question

Will my cell phone work in Mexico?

Answer

Great question! If you have an international plan, yes it should. Call your carrier to confirm. We will primarily communicate with the guests via WhatsApp.

Question

How do I know where to go for the events?

Answer

We won’t leave you hanging! We will provide you with a full program of events and locations upon arrival. Please refer to the WhatsApp group daily for updates/reminders during the wedding week.

Question

What should I do during the times when no events are scheduled?

Answer

Feel free to change into your comfy outfits, and enjoy the resort's amenities, explore the local area, or relax.

Question

Do I need to book transportation back to the airport?

Answer

No, transportation back to the airport is already arranged for you.

Question

Should I bring a gift for Arzoo and Khalil?

Answer

You are the gift. Your presence at this event is seriously more than we could ask for!

Question

Who should I contact if I have questions about the wedding?

Answer

Please feel free to contact either of us directly and we will do our best to answer any questions you may have!