FAQs
Question
Is there a dress code?
Answer
The dress code for our wedding is semi-formal/cocktail attire. Think floor length dresses, cocktail dresses, suit and tie or dress shirt and slacks.
Question
Can I bring a plus one?
Answer
To help us stay on budget, our wedding events are RSVP-only, and we’re only able to include the guests listed on your invitation. If you’ve been given a plus one, it will be clearly indicated on your RSVP. While you’re absolutely welcome to bring someone to enjoy the resort with you before or after the wedding, only invited guests can attend the wedding and all related events. If you have any questions, feel free to reach out to Amie or Jackson.
Question
How do I book my room and when is the deadline?
Answer
Our travel agent, Adrian and his team at Paradise weddings, have reserved a room block for our guests. All bookings must be made by December 10, 2026 but we recommend booking your stay as soon as possible. To book your stay, please visit our website: https://l.paradiseweddings.com/amie-and-jackson Group Code: 0410
Question
Is a deposit required to book a room, and when are payments due?
Answer
A deposit of $150 per room is required to reserve your stay, with 60% of the total payment due by December 10, 2026 and the full balance due by January 13, 2027. You can make payments toward your booking at any time by emailing our travel agents at guests@paradiseweddings.com.
Question
Do I need to book through your travel agent?
Answer
Yes, please! To be included in our wedding group and avoid an extra fee, all room reservations must be made through our travel agent, Adrian and his team at Paradise weddings, via our website. Adrian and his team will get you the best rates, apply promo codes, and can even price match if you find something lower.
Question
How long can I stay?
Answer
We ask that all guests stay a minimum of 3 nights but you are welcome to extend your stay as long as you'd like if you wish to continue the fun before or after the wedding! This can be done during booking. Amie and Jackson will be arriving April 7th and departing April 13th.
Question
Which hotel should I book?
Answer
There are two hotels on the property: TRS Coral (adults-only) and Grand Palladium Costa Mujeres (family-friendly). You’re welcome to book at either property. Guests staying at TRS Coral have access to both resorts, while guests staying at Grand Palladium Costa Mujeres do not have access to TRS Coral, even if they are adults. Both hotels are all inclusive and include all food and beverages. Jackson and Amie will be staying at TRS Coral, but please feel free to book whichever option best fits your needs.
Question
What room type can I book?
Answer
We have reserved an assortment of room types at both Grand Palladium and TRS in our room block for our guests. Don't see the room type you're looking for? Reach out to our travel agent, Adrian, or his team directly to check availability. We recommend booking as soon as possible to ensure the resort doesn't sell out of the room type you are looking for.
Question
Bringing children?
Answer
Grand Palladium offers Family Selection rooms that include up to 2 kids (3-17 years old) free when sharing a room with 2 adults! Children under 2 are free for any room, not just Family Selection.
Question
What if I need to change or cancel my reservation?
Answer
Changes and cancellations can be made at anytime before the December 10, 2026 deadline. Cancellations made before this deadline will be fully refunded. Please reach out to our travel agent, Adrian, or his team at Paradise Weddings for more information.
Question
How can I contact your travel agents at Paradise Weddings?
Answer
Our travel agent, Adrian and his team at Paradise Weddings are available by phone or email 7 days a week, from 9:00 AM to 5:00 PM EST, to assist with booking and travel questions. Phone: 877-737-0177 (option 2) Email: guests@paradiseweddings.com
Question
What about flights?
Answer
You’re welcome to book your flights separately—use your points, miles, or favorite airline. Just be sure your room is booked through our website to be counted in our group and avoid extra fees.
Question
What airport should I fly into?
Answer
Guests should fly into Cancun International Airport – CUN. The resort is about a 40 minute drive from the airport.
Question
Can we book transportation from the airport?
Answer
Yes! Roundtrip airport transportation can be added at the time of booking. Transfers are private and exclusive to our wedding guests, so you’ll only be traveling with other friends and family attending the wedding. Transportation will take you directly between the Cancun airport and the resort for a smooth, stress-free arrival and departure. If you prefer, you’re welcome to arrange your own transportation. Airport transfers can also be added to your booking at any time by reaching out to our travel agents.
Question
Do I need a passport?
Answer
Yes! If you don't already have a valid passport, you will need to obtain one to travel to Mexico. If you already have a passport, check to make sure it will be valid for 6 months post departure. It could take up to 4 to 6 weeks to process and receive your passport.
Question
Still have questions?
Answer
If you don’t see your question answered here, please reach out to our travel agents at Paradise Weddings for all travel-related inquiries, or feel free to reach out to Amie or Jackson directly. We’ll continue updating this page as we get closer to the big day!
