FAQs

Question

Can we stay at a different resort?

Answer

No. All guests attending wedding must stay at the resort of the venue.

Question

¿Podemos quedarnos en un resort diferente?

Answer

No todos deben quedarse en el resort del lugar.

Question

Can we stay at an Airbnb?

Answer

No, all guests attending wedding must stay at Secrets Moxche.

Question

¿Podemos quedarnos en un Airbnb?

Answer

No. Todos los invitados que asistan a la boda deben alojarse en Secrets Moxche.

Question

Can we do a payment plan for our lodging?

Answer

Yes, Hola Weddings offer a flexible payment plan when booking your stay.

Question

¿Podemos hacer un plan de pago para nuestro hotel?

Answer

Sí, hola Wedding ofrece un plan de pago flexible.

Question

Are children welcome?

Answer

As much as we love your little ones. The resort is an adults only resort. All events leading up to the wedding and wedding will be held on the property. No childen are allowed.

Question

¿Podemos traer niños?

Answer

No se permiten niños en la propiedad del resort.

Question

How do we set up airport pick up?

Answer

Hola Wedding offers nonstop transfer to/from Cancun international airport for $169 per room available when booking your room.

Question

¿Cómo configuramos la recogida en el aeropuerto?

Answer

Hola Wedding ofrece traslado sin escalas desde/hacia el aeropuerto internacional de Cancún por $169 por habitación disponible al reservar su habitación.

Question

Can we take a taxi from the airport to the resort?

Answer

Cancun airport is very overwhelming. To ensure you are traveling safe and stress free, we highly recommend booking the airport transfer when booking your room through Hola Weddings.

Question

When should I RSVP by?

Answer

Please RSVP ASAP, all RSVPs are due by July 1, 2025.

Question

¿Cuándo debo confirmar mi asistencia a la boda?

Answer

July 1, 2025

Question

Is there a minimun night stay?

Answer

Yes, all guests must stay a minimum of 3 nights.

Question

¿Hay una estancia mínima de una noche?

Answer

Si! Estancia mínima de 3 noches.

Question

By when does my room have to be paid off?

Answer

All rooms must be paid by July 9th, 2025.

Question

¿Cuándo tengo que terminar los pagos a la habitación?

Answer

July 9th 2029

Question

Can I bring a plus one?

Answer

Due to limited space, we can only accommodate for the guests that are formally invited. If you received a plus one, they will be specifically addressed in the subject line of the invitation. Otherwise, we ask that only the names of the people on the invitation are in attendance.

Question

¿Puedo traer una invitada?

Answer

No. Debido al espacio limitado, solo podemos acomodar a los invitados que estén invitados formalmente. Si recibió uno más, se abordarán específicamente en la línea de asunto de la invitación. De lo contrario, solicitamos que solo asistan los nombres de las personas que figuran en la invitación.

Question

Is the resort all inclusive?

Answer

Yes, the resort will be all inclusive meaning the price of your stay covers all meals, drinks, activities, and other amenities.

Question

¿El resort es todo incluido?

Answer

Si. El resort tendrá todo incluido, lo que significa que el precio de su estadía cubre todas las comidas, bebidas, actividades y otros servicios.

Question

Room rate single, double, triple??

Answer

Single is one person to room. Double is two people to room. Triple is three people to one room.

Question

Room rate single, double, triple??

Answer

Individual es una persona por habitación. Doble son dos personas por habitación. Triple son tres personas en una habitación.