FAQs

Question

What is included with the hotel's all inclusive package

Answer

Food and Drinks all of the hotel restaurants and bars are included in the cost of the room as well as entrance to 8 of the Xcaret Parks which include activities such as zip lining, white water rapids, snorkeling, jungle river tubing tours, tree high ropes course, and tours of the local Mayan Ruins and city of Tulum. Additionally, transportation to and from the airport and between all the parks is also included.

Question

HOW LONG WILL IT TAKE FROM LANDING AT THE AIRPORT TO HOTEL CHECK-IN?

Answer

When we visited the hotel to confirm the details for our wedding, customs and immigration took an hour. We waited for the hotel's bus for 30 minutes, followed by an hour ride to the hotel. The check-in process took about 30 minutes. A conservative estimate is 3-4 hours.

Question

HOW DO I GET TO THE HOTEL FROM THE AIRPORT? SHOULD I RENT A CAR?

Answer

Do not rent a car. The hotel provides free transportation in brand new, comfortable, air-conditioned buses with free WiFi. The hotel begins the check-in process on the bus.

Question

IS THERE TRANSPORTATION TO AND FROM THE HOTEL TO THE CEREMONY?

Answer

The ceremony and reception are at the hotel! It's about a 5-10 minute walk to the venue. All guests will meet in the lobby and walk to the venue together. Please arrive in the lobby between 3:00 an 3:00PM Please be prompt. Guests will walk together from the lobby to the venue on Wednesday at 3:30PM Guests that have difficulty walking are able to get a ride to the venue on a golf cart.

Question

ARE THERE ANY OTHER EVENTS THAT I SHOULD KNOW ABOUT?

Answer

We will keep continue to update out Schedule page with all of the festivities.

Question

THE RATES SEEM HIGHER THAN OTHER ALL-INCLUSIVE RESORTS, WHY IS THAT?

Answer

Hotel Xcaret is not your average all-inclusive resort. You will understand as soon as you step foot in the lobby.

Question

What is the room rate?

Answer

We all have a 25% discount on all of our rates. To book, please email Reyna Alcantara @ralcantarac@mexicodestinationclub.com

Question

What days are we staying at the Hotel.

Answer

We are arriving on Sunday June 27th and Departing on Monday the 5th

Question

Join our Facebook Group

Answer

https://www.facebook.com/groups/2728243707233357