FAQs

Question

Is there a wedding room block at the hotel?

Answer

Yes! We have reserved a room block for our guests. In order to receive the room rates in our contracted block, you must book your reservation with our agent. Room rates include ground transportation to/from the Cancun airport. Visit the travel info page for all travel details. Contact our travel agent Shlomo at Pineapple Getaway by email or phone Email: shlomo@pineapplegetaway.com Telephone: 732-604-8952

Question

What's included in my all-inclusive package?

Answer

All drinks and meals are included. On-site entertainment, fitness facilities, non-motorized aquatic sports, hydrotherapy circuit, daily outdoor and indoor activities, in-suite minibar, and free wifi. Tastings and multiple social activities are also part of the all-inclusive package.

Question

What is the difference between an ocean view and an oceanfront room?

Answer

Oceanfront rooms offer unobstructed, panoramic ocean views and superior amenities. Ocean View rooms offer a partial ocean view.

Question

When is the deadline to RSVP?

Answer

Please RSVP by September 1st.