FAQs

Question

Is JOIA Rose Hall adults‑only?

Answer

Yes, the resort is exclusively for adults (minimum check‑in age is 18).

Question

How do we get to the hotel from the airport?

Answer

For all guests staying at JOIA, there is free airport transfer provided if you book your room directly through the hotel's website. Please arrange with them directly dependent upon your flight time.

Question

What kinds of rooms/suites are available?

Answer

Options range from standard suites with garden view to elevated categories like pool view, ocean view suites, butler‑service suites, and an oceanfront penthouse suite with whirlpool and personal butler.

Question

What are the check‑in and check‑out times?

Answer

Check‑in starts at 3:00 PM Check‑out is at 11:00 AM (Can be later, subject to availability)

Question

Is Wi‑Fi available?

Answer

Yes, complimentary Wi‑Fi is offered throughout the resort, including rooms and public areas.

Question

Is it truly all‑inclusive? What’s included?

Answer

Yes, it’s all-inclusive: meals (buffet + à la carte), beverages (non‑motorized water sports included), 24‑hour room service, minibar refills, gratuities, and access to sister properties’ amenities.

Question

Is there a spa or wellness facility?

Answer

Yes—the resort features a full-service spa with treatments like massages, body wraps, hydrotherapy, a sauna, Turkish bath, and health bar offerings.