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FAQs

If you have any questions, feel free to reach out to our travel agent (information is available on the travel tab), or text Jake or Yesenia!
Question

What date should I RSVP by?

Answer

Please RSVP by June 30, 2026 to confirm your attendance.

Question

How do I book a room at the hotel?

Answer

To book your room, please visit our travel agent’s website (check travel tab) directly at https://www.ourdestinationweddings.com/yeseniajake. Alternatively, you can call or email our travel agent at: 📧 guests@ourdestinationweddings.com 📞 844-LOVE-ODW or (844)-568-3639 Please note, all guests must book through her and stay at the resort to be part of the wedding events.

Question

Is there a payment Plan?

Answer

Yes! To officially book your room, you can make a deposit of $250. You can then pay as you wish until September 22nd, 2026, and all payments will be refundable up until that date. The final full payment for your room is due by October 15th, 2026. If you have any questions, please reach out to our travel agent (contact information can be found on the Travel tab).

Question

Are kids welcome?

Answer

Children are welcome to join us at the resort! However, due to the nature of our wedding day, the ceremony and reception will be adults-only. Licensed babysitting services are available at the resort for your convenience, so you can enjoy the celebration knowing your little ones are well cared for.

Question

What is the recommended arrival date?

Answer

We recommend arriving by Friday, February 5th, 2027, for the All-White Welcome Party (Adults Only) in the evening. More Details to come!

Question

Are there any other events that I should know about around the wedding?

Answer

Yes! We’ll be kicking off the celebration with an All-White Welcome Party on the evening of February 5th, 2027. We encourage all guests to arrive by Friday afternoon at the latest to join in on the fun and festivities before the big day! Stay tuned for more details!

Question

Is the wedding indoors or outdoors?

Answer

The wedding will be held outdoors, but don’t worry—there will be no sand! However, if it rains, we may need to move the celebration indoors.

Question

Is it ok to stay somewhere other than the hotel/resort selected?

Answer

For the convenience of all guests and to ensure you’re included in all wedding events, we ask that everyone stays at Hard Rock Riviera Maya ONLY.

Question

Will transportation be provided?

Answer

Transportation can be added directly with our travel agent for $250 per room or you can find alternative options! We have received a coupon code for www.cancunairporttransportations.com using EDU05OFF or we recommend Agoda! Feel free to use any website of your choice and if you need help or options feel free to reach out to the couple!