FAQs

Question

How to book?

Answer

We have been working with DestinationWeddings.com on our wedding and travel plans and have reserved rooms for our guests at a special group rate! To confirm your room and travel needs. Please sign into our BOOKING Website from the Attend a Wedding page on DestinationWeddings.com Enter Passcode: XIMENAJACOB Review, select and submit your request for your room accommodations OR Contact our Certified Destination Wedding Specialist, Cindy Garren, at 864-498-1198 or cgarren@destinationweddings.com for assistance through the booking process

Question

How soon should I make my initial deposit?

Answer

Although there is no specific date set, we request you make your first initial deposit as soon as possible (preferably before 1/22/23) to help ease the wedding planning process. By making a deposit, you can ensure a room is reserved as room availability may be limited.

Question

Is this hotel all inclusive?

Answer

Yes! Airport transfers, all food and beverage, taxes, and dining gratuities included!

Question

How are the rates set?

Answer

Rates are "per person" not "per night". 3 night minimum stay

Question

Can I make payments?

Answer

Yes, payments can be made at your own pace. Contact our Certified Wedding Specialist, Cindy Garren for more information.

Question

Is a deposit required?

Answer

Yes, an initial Deposit is just $100.00 per room single or double occupancy. $50 for the 3rd and 4th person.

Question

When is the final payment due?

Answer

Final Payment is due by 06/15/2023.

Question

Is there a dress code?

Answer

We ask that you please dress Semi-Formal for the wedding. Please keep in mind that some restaurants require a dress code so an extra formal attire may be a good idea if you wish to experience those.

Question

How many restaurants does the hotel have?

Answer

There are 9 options for restaurants featuring six à la carte restaurants, a buffet, a grill and a café.

Question

Are kids welcome?

Answer

Yes! The hotel is family friendly so there will be plenty of entertainment for kids, including a kids club and kids pool area.

Question

How many bars?

Answer

The hotel has 6 different bars to choose from including a swim up bar, a sports and music lounge and a pool bar.

Question

What activities can you do at the hotel?

Answer

There are many different activities available to fit anyone’s needs. Euro-bungee Beach volleyball Bocce ball and billiard Climbing pyramid Ping-pong Table games Kids club (ages 3-12) Three pools (infinity, activities and kids) Two outdoor hot tubs Infinity pool and kids pool are heated Sport fishing* Biking Scuba Diving* Non-motorized watersports Outdoor movies on giant screen Nightly family-friendly entertainment Theme nights Classes: Yoga, Cooking, Dance and Spanish Mexican bingo Wine and tequila tastings

Question

Do you need a passport?

Answer

Passports are required for all passengers and must be valid for 6 months past travel. If you need a passport, please visit http://travel.state.gov/content/passports/english.html

Question

Are flights included?

Answer

Flights are typically less expensive purchased directly from the airline or the wedding specialist will be happy to give you flight suggestions. The airport code for Cancun is CUN. Your included transfers are from this airport.

Question

Will transportation be included to and from the airport?

Answer

Yes. Transportation is included in the rate. Please note that shared transfers are not direct and will stop at other hotels to drop off other guests along the way.

Question

Do I need travel insurance?

Answer

Travel Insurance is HIGHLY recommended to protect your investment. Payments are non-refundable without insurance. The wedding is several months away and unforeseen things can happen. It must be added at the time you make the reservation. It can't be added later.

Question

Can I stay in a different hotel?

Answer

Yes! However, please note that there will be an additional fee for those staying elsewhere due to hotel regulations.

Question

COVID 19 updates?

Answer

Covid-19 - please visit https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html for updates. !