FAQs

Question

Do I need a passport?

Answer

YES! You need a passport to travel to Jamaica. Please allow at least 3 months to process new passports. It is also very important to check your passport’s date of expiry. Airlines often won’t let you travel with less than six months left to passport expiry. In other words, if your passport is set to expire on or before June 1, 2022, please get your passport renewed. Passport renewals also take approximately 3 months to process, so please plan accordingly.

Question

Is Iberostar an all inclusive resort?

Answer

Yes! All meals and beverages (including alcohol) are included in the cost of your room. There is also a large assortment of activities that are free and accessible to all guests at the resort. You will never be bored. We highly recommend bringing USD to tip bartenders and Butlers.

Question

What’s the difference between Iberostar Grand and Suites?

Answer

The Iberostar Grand and Suites are connected. Both have direct access to the beach, professional shows, bars, and restaurants. What makes the Grand our preferred resort is that it includes 5 star restaurants, a personal butler per room, adults only, access to all three, attached resorts, and an overall grandeur that is unique to the Grand. The Suites is an absolutely stunning resort and you will have access to both the Suites and Beaches resort with your booking, but you will only have access to the Grand on the day of the wedding.

Question

Do you have a hotel block for guests?

Answer

Yes! Please use the apple vacation link provided to take advantage of our reduced price, group rate. There, you can book at the Iberostar Grand or Suites, flights, and any excursions that may interest you. Apple Vacation link can be found in the “Travel” tab and clicking the “view” button at the bottom of the page.

Question

When should I arrive at the resort?

Answer

We recommend guests arrive on December 2, 2021 to take advantage of pre-wedding events, but no later than December 3, 2021

Question

What should I do if I can’t make it?

Answer

You will be missed! If you can not make it to the wedding, please let us know as soon as possible and RSVP “Will not attend” so we can plan accordingly.

Question

If I have to cancel my travel, May I get a full refund?

Answer

You have up until July 20, 2021 to cancel your rooms and receive a refund on the deposit and room cost. Flights are contingent on the airline, but you have the option of purchasing insurance to cover all travel costs.

Question

I would like to pay for my travel in installments. Is this possible?

Answer

Yes, please select the monthly payment option when you checkout on our travel website. Please note, final full payment for the resort room is due no later than September 22, 2021.

Question

I have more questions regarding the resort, wedding and my travel. Who should I contact for these questions?

Answer

While Wayne and I are more than happy to help with any questions you may have, we would like to direct you to our team of experts that can answer any questions or concerns you may have. 1. For travel related questions (room booking, flight, car rentals, etc) , please use the following contact information: Email: WGTService@applelg.net Phone: 833-239-6315 Reference group name:Julia Martin & Wayne Stewart Wedding Team Members: · Frank Schultz – Team Lead · Julia Boyle – Guest Coordinator · Kristyn Park – Guest Coordinator · Natalie Riviello – Guest Coordinator 2. For resort specific questions and wedding details, please contact: Iberostar Grand Rose Hall Wedding Coordinator: Syrecka Tucker Email: ghrbo1@Iberostar.com Tel. 1 876 680 0000 Ext 5560 Reference : Julia Martin and Wayne Stewart Dec 4th wedding

Question

Are kids welcome?

Answer

While we love your little ones, our wedding is going to be an adults-only event so that everyone can relax and enjoy the evening. We appreciate you making arrangements ahead of time and leaving the kids at home so you can celebrate with us.

Question

What will the weather be like this time of year?

Answer

Average weather is about 80, sunny with a tropical breeze. Make sure to pack for the heat (sunscreen, sandals/flip flops, summer attire).

Question

Will transportation be provided to/from the hotel?

Answer

Yes, a shuttle to Iberostar from the airport will be provided. Please submit your flight information to Apple vacations by no later than November 1, 2021 so your round trip transfer can be arranged. This service is complimentary for our guests staying at the resort. Upon arrival, after clearing immigration and customs, head to the arrival hall or desk #10 inside the arrival lobby to meet your Amstar representative. An Amstar representative (wearing a signature blue-flowered shirt) will greet you inside the terminal building and escort you to your transfer vehicle.

Question

What is the wedding dress code?

Answer

Semi-Formal Beach Attire. Ladies may wear summer dresses. We suggests fabrics such as linen, chiffon, organza, lace,or cotton due to the island heat. Likewise for gentlemen, we recommend khaki, linen, or seersucker pants, and a button down

Question

Where are the ceremony and the reception taking place?

Answer

The ceremony and reception will be held at Iberostar Grand Rose Hall. The ceremony will be on the beach and the reception at the covered restaurant, Port Maria (directly off the beach)

Question

What happens after the ceremony?

Answer

After the ceremony, the bridal party will be taking pictures nearby for around an hour.  At this time, Guests will be served finger foods and beverages at our beach cocktail hour. Thereafter, we will be escorted to Port Maria for the reception.