FAQs
Question
When and where is the wedding?
Answer
Our wedding will take place on Sunday, November 8, 2026, at the Hyatt Ziva Cancún. Ceremony: Cliffside Gazebo | 4:00 – 5:00 PM Cocktail Hour: Grass area by the gazebo | 5:00 – 6:00 PM Reception: Rooftop Terrace | 6:00 – 10:00 PM
Question
Are children invited?
Answer
We kindly request that our wedding day be an adults-only celebration. While we adore your little ones, we hope this gives you the chance to unwind and fully enjoy a well-deserved getaway in paradise.
Question
Is transportation provided?
Answer
Airport transportation is an additional fee while booking through our website under "bookings", but we’ll share our recommended shuttle options from Cancún International Airport (CUN) to Hyatt Ziva Cancún (approx. 25 minutes).
Question
What airport should I fly into?
Answer
Cancun International Airport (CUN) Carr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico
Question
What should I expect when my flight arrives in Cancun?
Answer
Once you get off the flight, you will head to customs/immigration. Afterwards, you will claim your luggage (if checked bags) and leave the airport. When you are exiting the airport there are many people dressed as if they work at the airport which will try to sell you things or a ride. Do not engage, just keep on walking! Once outside the airport you will proceed to find your transportation van. There are many transportation vans all parked in one area, find the van with the company name you have been provided. Please do not use services you have not previously arranged yourself.
Question
Is the resort all-inclusive?
Answer
Yes! There are tons of restaurants with all sorts of cuisines to dine at. Room service is also available 24/7. An all inclusive also means everyone's drinks are included. You won’t need to pay out of pockets for anything except tips, spa services, or any excursions outside of the resort.
Question
Can I book directly on the hotel webiste or through my own travel agency?
Answer
No, please only book through the link provided on the travel page to be included in our guest count. Also, booking at a different resort would require you to purchase an additional day pass per person for US$198 to enter for the wedding, so please only book on our link for Hyatt Ziva.
Question
Is there a dress code for the resort?
Answer
There is a dress code for certain restaurants at the resort. Some more upscale restaurants may require that men wear long pants and close-toed shoes. Other than that, standard dress code applies. Please see the hotel website for details.
Question
Do I need cash? Can I use U.S. dollars?
Answer
We are staying at an all-inclusive so cash is not generally needed aside from tipping. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers, if you plan to do any of those things. The resort will provide US Dollar to Mexican Peso exchange services, subject to availability. Cash payments are accepted in CAN/US Dollars, and Mexican Pesos. Credit Cards: Visa, Master Card, and American Express, only.
Question
When should I RSVP by?
Answer
Please RSVP no later than April 30, 2026.