FAQs

Question

How do I book my stay at Sandos Playacar?

Answer

Please book your stay at https://www.sandos.com/sandos-playacar/all-inclusive-resort-playa-del-carmen - We recommend guests book their rooms as soon as possible after confirming the wedding as certain room types or even whole the resort may sell out without prior notice. - Availability, room rates and minimum stay requirements remain subject to change without prior notice and cannot be guaranteed as the resort occupancy rises. - PLEASE NOTE: You may need to contact your bank and approve your out of country purchase when booking your stay at Sandos Playacar.

Question

How do I get to the resort once I land in Mexico?

Answer

- Shuttle transportation is available from the Cancun International Airport to Sandos Playacar at a fee. - You will be asked about your flight information to set up proper shuttle transportation when you book your stay at : https://www.sandos.com/sandos-playacar/all-inclusive-resort-playa-del-carmen - For questions about shuttle transportation, contact +52 (984) 877 4040

Question

When do I have to RSVP?

Answer

- Please RSVP by September 30, 2025. - It is also important to email us a copy of your hotel itinerary so we can collect time of arrival at viviandtran@gmail.com.

Question

What is there to do at Sandos Playacar?

Answer

Sandos Playacar Amenities: - pool & beach - 9 restaurants & cafe - mini golf courses - tennis & pickleball - fitness center access - world-class spa - kids water park - kids club and teen club - nightly entertainment shows Please see map and gallery at https://www.sandos.com/sandos-playacar/all-inclusive-resort-playa-del-carmen