FAQsFAQs

Question

Where is the wedding taking place?Where is the wedding taking place?

Answer

Our wedding will be at The Moon Palace, located in Cancun, Mexico.

Question

How to book the hotel?How to book the hotel?

Answer

We’ve partnered with Shaadi Destinations to provide exclusive hotel accommodations for our wedding guests. Through them we have secured special group rates at the resort for all our guests. To be considered part of the wedding group and to attend the events, you must book through our official wedding room block by December 15, 2025.

Question

Can I book through the resort directly or use travel websites like Expedia?Can I book through the resort directly or use travel websites like Expedia?

Answer

The hotel requires that all guests book through the official wedding room block link in order to be included on the wedding guest list and attend any private events. Reservations made directly with the resort, through third-party websites (such as Expedia, Hotels.com, etc.), or via outside travel agents will not be eligible to attend the wedding events, per hotel policy. Guests who do not reserve through the designated link will be subject to a per-person, per-event fee imposed by the hotel to attend. To ensure you're included in all wedding activities and receive group benefits, please book through the link provided.

Question

Is there a minimum stay required?Is there a minimum stay required?

Answer

Yes, the resort requires a 3-night minimum stay for all guests to get the discounted rate.

Question

Can I stay longer than just the wedding dates?Can I stay longer than just the wedding dates?

Answer

Absolutely! Most of our guests are planning to arrive early or extend their stay to enjoy the resort with friends and family. Our group rate is available from Tuesday, March 17 to Tuesday, March 24, 2026.

Question

Is there a hotel promotion available?Is there a hotel promotion available?

Answer

Yes! We highly recommend booking early to take advantage of a Limited-Time Promotion offered by the hotel. Guests who book stays of 4 nights or more will receive $500 in Resort Credit, which can be used on property for select tours, romantic dinners, spa treatments, beauty salon services, and more.

Question

Where can I find the booking link?Where can I find the booking link?

Answer

You’ll find the link to book your stay on the Travel page of this site.

Question

Is flight included with Shaadi Destinations?Is flight included with Shaadi Destinations?

Answer

No, Please book your flights to Cancun through any travel site or airline of your choice.

Question

Will transportation be provided between the airport and hotel?Will transportation be provided between the airport and hotel?

Answer

Yes, roundtrip transportation will be provided between the airport and the hotel. Please complete one Flight Information Form per itinerary using the link provided on the hotel page. If multiple guests are traveling together on the same roundtrip flights, only one form needs to be submitted for the group. Important: Flight details must be submitted at least one month prior to travel. We will not be able to arrange transportation for any submissions received after this deadline.

Question

Will I receive an email with transportation information?Will I receive an email with transportation information?

Answer

Yes, once you provided your flight information from the above question you will receive a confirmation email with the below information: ARRIVAL PROCEDURES 1.- AFTER DEPARTING PLANE, proceed to the Immigrations to present your passport and entry documentation. 2.- PICKUP your luggage on the appropriate belt 3 - Go thru Customs by handing over the Customs Declaration Form - you will push a button to determine if your bags will or will not be searched 4.- AFTER CUSTOMS, DO NOT stop at the Tourist Information or Travel Advisors booths in the hallway as you walk towards the exit. They might be Time Share employees asking to check your documents or pretend to be Customer Service or even Lomas Travel. Instead, GO DIRECTLY OUTSIDE. 5.- Locate your Lomas Travel Destination Representative among the other Transfer companies. They will have Teal shirts and white pants. Any Lomas employee can direct you to the correct location for your vehicle.

Question

Will transfers@shaadidestinations contact me to arrange my Cancun hotel transfer?Will transfers@shaadidestinations contact me to arrange my Cancun hotel transfer?

Answer

Yes! You should receive an email from transfers@shaadidestinations.com requesting that you kindly provide your flight information no later than February 26th. Link to submit your transfer request: https://docs.google.com/forms/d/e/1FAIpQLSd9FnkEhWjGVZYPVm29DfYqKcRr7oemTr3Z1jCp2vrddaPhXQ/viewform?pli=1 If you have already submitted your flight information and received an email from them, please feel free to pass this along to others in your room. If you do not need airport transfers, kindly let them know as well.