FAQs

Question

Do I have to stay at your resort?

Answer

Yes! Guests must stay at our resort and book from the link under the "Travel" tab to attend any of our events. Per the resort, guest who do not book with the provided link will not be able to attend events.

Question

Is there a minimum nights stay at the resort?

Answer

Yes! 3 nights! While most destination wedding guests choose to stay 5-6 nights when flying to Mexico, we understand there may be certain limiting factors. Unfortunately, group discounts are only valid on a minimum of 3 night stays. If you must stay 2 nights, please contact our travel company at support@shaadidestinations.com so we can find the best rates possible for you. Booking through our travel company allows for certain group benefits to be conveyed and allows for the best rate possible.

Question

What time is check-in and check-out?

Answer

Check-in time is 3:00 PM. Check-out time is 12:00 PM. Guests are welcome to stay on property all day the day of check-in and check-out. Bags will be stored with your butler staff when you don't have access to your room.

Question

Can I stay longer?

Answer

Of course! You can leverage our group rate from April 4, 2023 to April 11, 2023. Please book your rooms through the provided link by January 1, 2023.

Question

How far is the resort from Cancun International Airport?

Answer

The resort is approximately a 70 -minute drive from the Cancun International Airport. We've been able to negotiate a discounted rate for transfers to and from the airport. You can find that information under our Travel tab.

Question

Is it okay to take pictures with our phones and cameras during the wedding?

Answer

Yes please! We would love for you to take photos and videos and share them with us! We've also hired a great Photo and Video team to capture our special moments. Please be mindful of both teams so they can help us capture our special day.

Question

This is my first Indian Wedding, do I have to wear Indian attire?

Answer

No! We ask that you still follow the dress code under each event under the "Schedule" tab.

Question

What are the Covid protocols to arrive into Mexico?

Answer

At this time, Mexico does not have restrictions for U.S. citizens to enter the country. A negative COVID-19 test is not required at this time. You may be subject to health screenings on arrival into Mexico. Follow the link for the most updated information: https://mx.usembassy.gov/covid-19-information-for-u-s-citizens-in-mexico/#:~:text=U.S.%20citizens%20are%20permitted%20to,health%20screenings%20including%20temperature%20checks.

Question

What are the Covid protocols to return to the US from Mexico?

Answer

At this time, the U.S. does not require a negative COVID-19 viral test or documentation of recovery from COVID-19 before they board their flight. For more information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Ftravelers%2Ftesting-international-air-travelers.html

Question

What documents do I need to travel to Mexico?

Answer

Travel to Mexico requires valid passports, even for US Citizens. Please ensure that your passport expires more than 6 months from the date of entry into Mexico. Mexico has no visa requirement for US Citizens, but you will be asked to fill out a FMM form (Mexico's visitor permit) prior to your arrival in Mexico.

Question

What will the weather be like in April?

Answer

Welcome to paradise! The temperature can range from low 70s to high 80s °F during the month of April. Be sure to bring tons of sunscreen, bathing suits, sunglasses and any other items that can protect you from the sun. We also encourage our guests to stay hydrated during their stay in Mexico.