FAQsFAQs

Question

Do we have to stay at Hotel Xcaret México to attend the wedding events?Do we have to stay at Hotel Xcaret México to attend the wedding events?

Answer

Yes – we are requiring all wedding guests to stay at their resort in order to access the wedding events. This ensures everyone can easily get to the venues and enjoy the full experience.

Question

What are the mandatory nights to stay?What are the mandatory nights to stay?

Answer

All guests are required to stay a minimum of 3 nights, from November 24-November 27, 2026. These dates are set by the resort for our wedding room block. You're welcome to extend your stay before or after these dates if you'd like to enjoy more of the park and amenities.

Question

What's included in the resort stay?What's included in the resort stay?

Answer

Meals & Drinks — Breakfast, lunch, and dinner at specialty restaurants or à la carte dining, plus open bar and daily mini‑bar restock. Unlimited Access to Grupo Xcaret Parks & Tours — Enjoy Xcaret, Xel‑Há, Xplor, and more. Reservations required at least 30 days in advance; subject to availability. Airport Shuttle Service — Shared transportation between the airport and hotel. Reservation required at least 30 days in advance. Resort Entertainment & Activities — Daily recreational programs for adults and children. The exclusive All-Fun Inclusive™ concept at Hoteles Xcaret has redefined the All-Inclusive hotels in Playa del Carmen and the Riviera Maya. When you book at Hotel Xcaret México, enjoy: • 5 Diamond-certified accommodations • Roundtrip transportation from the airport to the hotel and back. • Access and transportation to more than 10 Grupo Xcaret parks and tours. • 20 fascinating dining experiences curated by Celebrity Chefs. • Cancun-Isla Mujeres and Playa del Carmen-Cozumel Ferry service, plus Xcaret Catamaran tour Get a 360° experience of fun and safety for the whole family.

Question

How do I book my room?How do I book my room?

Answer

All reservations must be made through our official wedding microsite. This ensures you receive the wedding rates and that the resort links your stay to our event. Please reach out to us if you need help accessing the link.

Question

Are there other payment options besides a debit or credit card?Are there other payment options besides a debit or credit card?

Answer

Yes! While the resort's microsite requires a debit or credit card to complete the reservation, guests are welcome to use third-party payment services like Klarna or Affirm to set up their own payment plan. Once they have their payment method arranged, they can use that card to book through our wedding microsite. If anyone needs help navigating this, we'd be happy to assist.

Question

When is the deadline to complete room reservations?When is the deadline to complete room reservations?

Answer

Final room reservations must be completed by July 28, 2026. Please make sure to book through our wedding microsite before this date so your stay is linked to our event.

Question

What’s the link to the wedding microsite?What’s the link to the wedding microsite?

Answer

https://be.synxis.com/?adult=2&agencyid=178783&arrive=2026-11-21&avcurrency=USD&chain=20983&child=0&clearcache=all&config=GXBODAS&currency=USD&depart=2026-11-30&group=BODASVYJE141126&hotel=74213&level=hotel&locale=en-US&productcurrency=USD&rooms=1&theme=GXBODAS

Question

What is the maximum number of guests allowed per room?What is the maximum number of guests allowed per room?

Answer

Each room can accommodate up to 3 adults and 1 minor. If your group is larger than this, you'll need to book an additional room through our wedding microsite.

Question

Can I share a room with someone to make it more affordable?Can I share a room with someone to make it more affordable?

Answer

Yes – guests are welcome to share a room as long as the total number of guests does not exceed the room's maximum occupancy (3 adults and 1 minor). If you'd like to share a room but don't already have someone in mind, feel free to reach out to us. We can help connect guests who are also looking for roommates so everyone can coordinate before booking through the wedding microsite.

Question

Do I need a passport?Do I need a passport?

Answer

Yes – all guests traveling from the U.S. will need a valid passport to enter México.

Question

Which airport should I fly into?Which airport should I fly into?

Answer

Please fly into Cancún International Airport (CUN). It's the closest airport to the resort.

Question

When is the best time to book plane tickets?When is the best time to book plane tickets?

Answer

From our own monitoring, we’ve consistently seen that Tuesdays and Wednesdays often show noticeable drops in ticket prices, especially for flights into Cancún, México. According to Forbes, airfare pricing is dynamic and unpredictable — airlines update prices constantly throughout the day, so the best deals tend to appear sporadically rather than on a fixed weekly schedule. A 2025 Expedia study found that Sunday is statistically the cheapest day to book flights, even though deals can surface on any day. For trips from the U.S. to México or the Caribbean, Forbes recommends booking 1–3 months in advance for the best fares. To make things easier, you no longer need to manually refresh prices. Tools like Google Flights, Kayak, and Skyscanner automatically compare fares and analyze historical data to suggest whether you should buy now or wait. You can even set up price alerts so you’ll get an email whenever prices drop.

Question

What's the dress code for the events?What's the dress code for the events?

Answer

Each event will have its own dress code that's listed on the website. We'll keep everything clear and easy, so you know exactly what to pack. We kindly ask that guests avoid wearing white, ivory, or any shade close to white for all wedding‑related events unless otherwise specified. The bride will be wearing white, and we’d love to keep that color reserved just for her.

Question

What if I RSVP yes and then can't come?What if I RSVP yes and then can't come?

Answer

Please let us know as soon as possible. The resort charges based on final guest counts, so early notice helps us manage everything smoothly.