Travel

Hotel

Hard Rock Hotel Riviera Maya

EXPERIENCE LUXURY HARD ROCK RIVIERA MAYA - HACIENDA FAMILY SIDE Appealing to luxury travelers, spa enthusiasts and families seeking all-inclusive pampering, this sensational resort provides the perfect setting for relaxation and fun in the sun. Located in Puerto Aventuras, guests to the resort enjoy all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with sodas, bottled water and domestic beers. The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest. 870 guestrooms, including Deluxe Gold Rooms, Deluxe Diamond Rooms, Deluxe Family, Deluxe Platinum Sky Terraces, Deluxe Platinum Sky Terrace 2 Bedroom, Rock Suite Platinum 2 Bedroom, Rock Suite Platinum Rooftop Lounge 2 Bedroom, and Rock Star Suite. less (-)

Travel Note

Accomodations and Booking Links

Amenities Included IN ALL ROOMS & SUITES Double hydro spa tub Bath with showers Rock Spa® bath amenities Bathrobes & slippers (upon request) Hair blow dryer French – style balcony 24-hour room service Mini bar with soda, bottled water, juice & domestic beer (upon request) Smart Led TV with satellite Purified water Iron/ironing board (upon request) Digital safe (laptop size) Individually controlled A/C Direct dial telephone Free wireless internet Selection of Guitars (Picks® Program) and Crosley turntables (Wax® Program) available upon request and availability Coffee maker machine FOR YOU, OUR SPECIAL WEDDING GUESTS WE HAVE HELD A BLOCK OF ROOMS WITH SPECIAL PRICING TRAVEL DATES October 8th, 2025 - October 12th, 2025 Guest must stay a minimum of 3 nights in order to be a part of our wedding events. There is a 3 day before and after window with the same group pricing you may book. Any dates outside of 10/08-10/12 are subject to availability HOW TO BOOK YOUR STAY The link below will take you to the Hard Rock booking sites set up for our group with the special pricing secured. When you access the site: 1. Enter your desired dates of stay (minimum 3 night stay required) 2. Select the "Book Hotel Only" tab 3. Enter the number of adults and children staying in your room (note maximum occupancy above) 4. Select the "Next Step" tab 5. Select the room category desired (Rock Royalty Suites are in the adults only section-no children permitted) 6. Tap the Select tab 7. Select the optional travel protection if desired (recommended to protect your investment for cancellations of 90 days or less before travel to avoid penalties including possible flight delays and cancellations) Note: If you desire dates outside of these dates, please email our wedding travel coordinator Tanisha Woods at Tanisha@LizMooreWeddings.com as soon as possible so that the extra dates can be requested. Dates outside of ours will be based upon availability at time of request and are not guaranteed.

Travel Note

Airport Transportation Information

Be Sure to include your Roundtrip Airport Transportation when you book your room. You will be given two options in the check out screen. 1. Roundtrip Transportation - This will be Shared which means you may have other guest with you that you do not know traveling to the resort in your vehicle 2. Private Roundtrip Transfers - This means you and your party will be the only ones in the vehicle and it will be nonstop. This transportation will fit up to 7 guests . **Note** Please email your flight itinerary to transfer company at least 2 weeks prior to departure to confirm transportation. I recommend 30 days prior. Be sure to include your booking confirmation number Send this information to: Hard Rock Hotel Riviera Maya Email: vacationplanners@hrhrivieramaya.com Phone: 011-52-998 8813699 Ext 4138 y 4139

Travel Note

FAQ's Part 1

WHEN SHOULD I RESERVE MY ROOM? As soon as possible for best room selection using the reservation link found on the Resort and Room Reservation Tab. Bookings made after May 9th, 2025 will be subject to availability. WHICH AIRPORT SHOULD GUESTS FLY TO? Cancun International Airport (CUN). It is located about 1 hr 30 min from Hard Rock Riviera Maya. WHEN TO BOOK FLIGHTS? Book flights 4-8 months in advance. As the date gets closer, prices will increase. Recommended to book ahead of time for best inventory. Feel free to book flights in a package when booking your room or secure your own flights using your preferred carrier which will allow you to use miles or points you may have. WILL ROUND TRIP AIRPORT TRANSPORTATION BE AVAILABLE? Be Sure to include your Roundtrip Airport Transportation when you book your room. You will be given two options in the check out screen. 1. Roundtrip Transportation - This will be Shared which means you may have other guest with you that you do not know traveling to the resort in your vehicle 2. Private Roundtrip Transfers - This means you and your party will be the only ones in the vehicle and it will be nonstop. This transportation will fit up to 7 guests . **Note** Please send flight itinerary to transfer company at least 2 weeks prior to departure to confirm transportation. I recommend 30 days prior. Be sure to include your booking confirmation number Send this in formation to: Hard Rock Hotel Riviera Maya Email: vacationplanners@hrhrivieramaya.com Phone: 011-52-998 8813699 Ext 4138 or 4139 WHAT IF I NEED TO CANCEL MY BOOKING? Cancellation of booking may be made up to 95 days of arrival without any penalty. 94-65 days prior to arrival deposit is non refundable. 64-35 days before arrival 50% of total room revenue is non refundable. 34 days prior to arrival reservation is non-refundable

Travel Note

FAQ's Part 2

DO I NEED A PASSPORT? Yes, all guests traveling to Mexico will require a passport. If you do not have one at this time, it is recommended to obtain one as soon as possible as there has been a delay in passport processing times. If you DO have one, PLEASE check the expiration date NOW. For more info: https://travel.state.gov/content/travel/en/passports.html DO THE GUESTS HAVE TO PAY THEIR BOOKING ALL UPFRONT? You can choose to pay your reservation in full using a Mastercard or Visa at booking or you can choose to make a minimum $200 deposit. We ask that all guests reserve their rooms by May 9th, 2025. Final payment balance will be drafted using credit card provided 60 days prior to arrival. (Please ensure your card expiration date is valid beyond this period). We ask that you make your final payment by August 4th, 2025 to avoid any issues with your booking and closing out of our group. If a change to payment card is necessary, please email Tanisha Woods-Liz Moore Weddings our travel coordinator at: Tanisha@lizmooreweddings.com WHEN TO BOOK FLIGHTS? Book flights 4-8 months in advance. As the date gets closer, prices will increase. Recommended to book ahead of time for best inventory. Feel free to book flights in a package when booking your room or secure your own flights using your preferred carrier which will allow you to use miles or points you may have. HOW CAN GUESTS BOOK THEIR ROOMS FOR THEIR STAY AT HARD ROCK RIVIERA MAYA RESORT AND SPA? Please use the Accommodations and Bookings Link section found on this site. The link will direct you to the resort website that has been set up for special room rates for you our guests. Rooms booked outside of this link will be subject to additional fees to attend the wedding events set up for our group. Please use the booking link to complete your reservation so that we can keep our guest amenities together.