FAQs

Question

Which Airport Do I Fly Into?

Answer

The closest airport is Cancun International Airport. It's just south of Cancun between Cancun and Playa Del Carmen.

Question

How Do I Book My Room With The Discounted Room Rates?

Answer

We have been working with a Certified Destination Wedding Specialist to arrange the best travel packages for our wedding. To ensure all planning is well coordinated, we ask everyone to make their arrangements by emailing Antonio. acano@thefiveshotels.com

Question

When Is My RSVP Due?

Answer

Your deposit must be paid by December 10, 2020. The deposit includes a one night stay at The Five Azuls. All rooms must be paid in full by February 10, 2020.

Question

Can I Stay At Another Hotel And Still Attend The Wedding?

Answer

No. Unfortunately all wedding guests must stay at the Five Azuls Beach Resort; reservations to attend the wedding MUST be made through our planner Darnyae

Question

How Much Is My Stay?

Answer

ALL INCLUSIVE RESORT Rates are per person and include all meals, beverages including alcohol, taxes, gratuities, and your overnight resort cost. (Does not include airfare or the shuttle transportation to and from the airport.) We have attached the room rates with the mailed invitation.

Question

What Day Should I Arrive?

Answer

This is totally up to you! Some will take advantage of the vacation and come out for a week. Others may do a long weekend trip. We do ask anyone in our wedding party and immediate family to arrive by Wednesday for the rehearsal dinner, however we are also opening up the rehearsal dinner to everyone that would like to join.

Question

Can I Stay For 1 Or 2 Nights?

Answer

Unfortunately the minimum stay is 3 nights.

Question

Is There Transportation From The Airport To The Hotel?

Answer

Yes! I have included additional round trip transportation costs under the "Travel" section. Darnyae, our booking agent is also pleased to help in making your reservations.

Question

Do I Need A Passport?

Answer

Yes. You will need an active current passport. It will take about 8-12 weeks to process your application so start as early as you can. You can expedite your application at an extra cost. You can reserve your room now without one but your passport must be active before your room is paid in full.

Question

When Is My Final Payment Due?

Answer

All rooms must be paid in full by February 10, 2020.