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October 22, 2022
Puerto Vallarta, Mexico
#OneDay4Ever

One Day 4 Ever

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FAQs

Question

PROTOCOLS AND LATEST NEWS COVID-19

Answer

Our guests’ health and safety is our top priority. The Hotel is operating under COVID-19 regulations. We have created internal protocol complying with our local regulations and meeting standards and best practices indicated by the World Health Organization in regards to COIVD-19. Below you will find important information regarding preventive measures and the latest news related to COVID-19 and what to expect in our Hotel.

Question

OFFICIAL MEASURES AS APPLIED IN PUERTO VALLARTA

Answer

Last update: July 5th, 2022, 18:00 Hrs. According to the statement released by the Government of the State of Jalisco, as of May 9th and until further notice: Hotels located on the beach: Common areas, restaurants, snacks bars are operating normally, with 100% capacity. Health and safety protocols are in place. Beaches are open, with normal service.

Question

CANADA & USA TRAVEL REQUIREMENTS

Answer

Last update: July 5th, 2022 18:00 Hrs. Dear guest: On behalf of the Management and the entire staff of HOTELES BUENAVENTURA we want to give you the warmest welcome, wishing that you have a pleasant stay with us. Below you will find the links to official websites of travel requirements to enter Canada and USA. For information to re-entry to Canada requirements click here: https://travel.gc.ca/travel-covid/travel-restrictions/flying-canada-checklist/covid-19-testing-travellers-coming-into-canada#getting-tested For information to get the current travel requirements to enter the United States of America click here: https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html For your convenience, our concierge or front desk staff can provide you with the list of nearby laboratories where you can program your appointment for COVID-19 Test. If request it. Your satisfaction is our priority, which is why we reiterate our commitment to serving you and paying special attention to your well-being. Thank you for your visit. Sincerely General Manager

Question

What happens if I test positive?

Answer

In the event that your test is positive, please remain calm and contact our concierge desk. Should it be required, we have protocols in place to provide our guests with 7 day voluntary isolation. Hotel offers a distress rate of: Occupancy USD Single $120 Double or triple $80 Rates in USD, per person per night, in selected occupancy for an extended stay that includes three meals and non-alcoholic beverages. Guest would have to voluntarily accept the terms and conditions of the hotel isolation protocol. Your health and safety is our priority, which is why we reiterate our commitment to serving you and paying special attention to your well-being.

Question

HOTEL PROTOCOL

Answer

Our goal is to guarantee safe spaces for our dear guests, our family of associates, our suppliers and, in general, for the good of our society. To accomplish this, we have developed and implemented safety and hygiene protocols following the recommendations of the World Tourism Organization (UNWTO), The World Health Organization (WHO), our Federal, State and Municipal Governments guidelines, as well as the criteria and contributions of Puerto Vallarta’s Hotel Association.

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