FAQs

Question

Resort's FAQ

Answer

The resort has a very comprehensive FAQ section at the link below. https://www.sandos.com/sandos-caracol/faq-sandos-caracol

Question

Does the resort have an app?

Answer

Yes! Sandos has a web-app that allows you to book restaurants and spa reservations, check the program of activities, shows, and much more. It is the best way to learn about things to do in and around the resort. See below: https://sandos-pwa.stay-app.com/desktop/?id=kBB2&utm_campaign=anonymous&utm_medium=qr&utm_source=lobby

Question

How do I get to the resort from the airport?

Answer

The hotel has a transportation service to get to the resort; however, this has an additional cost added to your room charges and is made through the Seek N Go travel agency. Reserve at lease 48 hours in advance by sending an email to reservas@sandos.com. Check our WhatsApp group for flight arrival times if you want to coordinate with others to share a van.

Question

What will the weather be like?

Answer

This region has a warm and sunny climate most of the year, perfect for having fun on the beach. Average weather temperature: 73-87°F. Be prepared for a possible pop up shower and a chill in the air at night. From the Sandos blog about October: "The best month for weddings and enjoying a month full of glowing stars during the night. As the nights become a bit cooler, it is the perfect time to enjoy romantic dinners on the beach, late-night stargazing, and long walks while dipping your toes in the ocean. Experts also say that it is ideal for weddings as it is not too hot and not too cold."

Question

What are our food options?

Answer

There are multiple restaurants at the resort including Mexican, Brazilian, Asian, and Mediterranean food. The resort can accommodate all food sensitivities. There are also many bars to check out! The only organized meals for the wedding will be food on the private catamaran adventure (Tuesday) and dinner the evening of the wedding (Wednesday).

Question

What are the essentials to pack?

Answer

Water shoes (there surface is rocky in parts of the ocean) Walking shoes to explore the jungle and trails A light cap or hat Sunglasses Snorkel mask (if you have one; the boat will provide some for our adventure) Biodegradable sunscreen and repellent Swimsuits Smart casual clothes for restaurants Light jacket The outlets are the same outlets as the US, so no adapters are needed. There are convenience stores on the resort property if you forget any essentials or would like to buy souvenirs. The resort provides towels in the room and in pool areas.

Question

Is there a color palette for the wedding?

Answer

Yes, the colors for the wedding are coral, green, gold, and lavender (visual linked below). Guests are welcome to dress in this color scheme, but this is completely optional. We want everyone to wear what they feel confident and happy wearing on the beach for the ceremony and into the evening celebrating! https://drive.google.com/file/d/1mUQXpH11cxjYemU1qwEDE0rU7aRNu1yN/view?usp=sharing

Question

Should I tip and what currency is accepted at the resort?

Answer

The resort accepts most major credit and debit cards. The stores accept Mexican pesos (MXN) and mostly US dollars (USD). Tips are already included in your all-inclusive plan; however, feel free to leave any additional contribution for excellent service.