FAQs
Question
🏨 What time is check-in at the resort?
Answer
Standard check-in time at the resort is approximately 3:00 PM. Please note that early check-in is not guaranteed. However, once you arrive and check in with the front desk, you are welcome to enjoy the resort facilities, restaurants, and amenities while waiting for your room to become available.
Question
🎟️ What should I know about resort wristbands?
Answer
Upon check-in, you will be provided with a resort wristband. These wristbands are very important as they give you access to the property and amenities. Please do not remove your wristband once it is placed on your wrist. The resort is very strict about this policy, and damaged or removed wristbands may result in a replacement fee. We kindly ask all guests to take care of them during their stay.
Question
Do you have any hotel recommendations?
Answer
Yes! Please see the travel page on our website for recommendations.
Question
Do I need a passport to travel to Jamaica?
Answer
Yes. A valid passport is required for all travelers entering Jamaica. Please ensure your passport is valid for the duration of your stay. We recommend checking your expiration date well in advance to avoid any travel issues.
Question
How can I communicate internationally while in Jamaica?
Answer
Most guests find it easiest to use WhatsApp for calls and messages while abroad. WhatsApp works well over Wi-Fi and helps avoid international calling charges. We also recommend checking with your mobile carrier about international plans before traveling.
Question
Will Wi-Fi be available at the resort?
Answer
Yes. Moon Palace Jamaica offers complimentary Wi-Fi throughout the resort, including guest rooms and common areas.
Question
Is Jamaica safe for travelers?
Answer
Jamaica is a beautiful and welcoming destination, and millions of visitors travel there safely each year. As with any international destination, we encourage guests to: • Stay aware of their surroundings • Travel with a companion when leaving the resort • Avoid displaying valuables • Use hotel-recommended transportation and tours
Question
Can I leave the resort?
Answer
Yes, guests may leave the resort to explore the area. However, for safety and convenience, we recommend: • Going with at least one other person • Informing someone before leaving • Booking excursions through the resort or trusted providers
Question
What are some safe things to do near Moon Palace Jamaica (Ocho Rios)?
Answer
Popular nearby activities include: • Dunn’s River Falls • Dolphin Cove • Blue Hole • Local shopping and craft markets • Guided cultural and sightseeing tours The resort concierge can help arrange safe and reputable excursions.
Question
What currency is used in Jamaica?
Answer
The local currency is the Jamaican Dollar (JMD), but U.S. dollars are widely accepted at resorts and tourist locations. Credit cards are also commonly used at the resort.
Question
Who should I contact with questions about rooms or travel?
Answer
All questions related to room reservations or accommodations should be directed to the travel experts or the site where you booked your stay: https://www.ourdestinationweddings.com/leathaedward
Question
Where will wedding updates be shared?
Answer
All important updates, event details, and announcements will be posted on our wedding website or email.
Question
What apps can I use for free communication while on Wi-Fi in Jamaica?
Answer
While connected to Wi-Fi at the resort or other locations, guests can use the following apps at no additional cost to make calls, send messages, and share photos or videos: • WhatsApp – Highly recommended for international calls, texts, and video chats • iMessage & FaceTime – Free between Apple devices when connected to Wi-Fi • Facebook Messenger – Messaging, voice, and video calls • Instagram Direct Messages – Messaging and calls over Wi-Fi • Google Meet – Video calls over Wi-Fi • Zoom – Voice and video calls over Wi-Fi We strongly recommend downloading and setting up these apps before traveling, as they are the easiest way to stay in touch without incurring international phone charges.
Question
💰 Should I tip at the resort?
Answer
While the resort is all-inclusive, tips are always appreciated by the staff. Many guests choose to tip bartenders, servers, housekeeping, and other staff members for excellent service.