FAQs

Question

What is the group promo code?

Answer

GCWMAR22XRC

Question

When does the group rate end?

Answer

The deadline to use the group rate is JANUARY 24, 2022. So book asap!

Question

What is the resort's refund policy?

Answer

Free cancellation up until you go! You can cancel your stay with no penalties for up to 24 hours before your scheduled arrival date.

Question

What are the resort's health and safety protocols regarding COVID-19?

Answer

The resort has very comprehensive health and safety protocols regarding COVID-19. https://www.theexcellencecollection.com/Covid-19-info-health-and-safety-protocols

Question

Important Information about COVID-19

Answer

Starting on January 15, 2021 for the UK; January 18, 2021 for Canada and January 23, 2021 for the USA, the Excellence Collection is providing the test for free to guests with a return flight to a country that requires the negative COVID-19 results. The test is an Antigen for USA and UK; and PCR for Canada, which are the COVID-19 viral tests accepted by these and other countries for reentry. These tests will be available to guests with a minimum stay of 3 nights. The resort will continue to monitor international air travel requirements in the coming months, so the free testing option could possibly be changed, modified, extended, or suspended before or after September 30, 2021, especially if countries add or remove the requirement; of course, we will keep our guests informed of any testing updates in the coming weeks and months.