Loading
Loading
Loading
Loading
Loading
Loading

FAQs

Question

Where is the wedding taking place?

Answer

The celebration will be held at the Hard Rock Riviera Maya in Mexico!

Question

Do I have to use the room block? Is there a minimum stay required?

Answer

Yes and yes! To attend wedding events, you must book through our designated block. If you have any issues, please contact Olivia directly at 864-434-0114. A 3-night minimum stay is required to be a part of our wedding group and receive the discounted group rate and amenities! Our room block link is posted on the ‘Travel’ page!

Question

Can I come earlier or stay longer than Thursday-Sunday?

Answer

Yes! You're welcome to arrive early or stay beyond the official group block. Here is what you need to know: Additional nights are subject to availability. The resort may honor the group rate for extra nights before or after, depending on availability. It is best to request your FULL travel dates when you book to lock in pricing. You must still stay a MINIMUM of 3 nights total to receive the group perks!

Question

What is included in the stay?

Answer

The HRRM is an all-inclusive resort! Your booking includes: - Your choice of a King bed or 2 Double beds on the Heaven (Adults-only) side of the resort (based on group block and hotel availability) - All meals and drinks, including alcoholic beverages - 24 hour room service - Hotel taxes and gratuities

Question

Is transportation to and from the airport included?

Answer

Yes! If you book through the group and stay at least 3 nights, your reservation includes roundtrip shared transportation between Cancun International Airport (CUN) and the hotel for 2 guests per room! Additional guests sharing a room must pay separately for transfers. Note: If you bring more than 1 checked bag and 1 personal item per person, a private transfer may be required at an extra cost!

Question

When should I book?

Answer

Sooner rather than later! We have a limited number of rooms blocked, and once they are gone, they're gone! After 60 days before the wedding, any unbooked rooms will be released and the group perks no longer apply. Book early to lock in your spot and group rate!

Question

Can I split my stay across different hotels?

Answer

No, split stays are not allowed under the group rate. All guests must stay a minimum of 3 consecutive nights at Hard Rock Riviera Maya. All guests must stay at Hard Rock Riviera Maya to attend wedding weekend events.

Question

Are kids welcome?

Answer

We kindly request that our wedding will be an adults only celebration!

Question

Final Reminders

Answer

Do not wait to book! Rooms and perks are first-come, first-served. Once we hit our limit or the 60 day mark, we cannot guarantee hotel availability or group pricing! Your U.S. Passport must be valid at the time of entry into Mexico and throughout your stay. Mexico does not require the 6 month validity rule. Please ensure that you have at least one blank page in your passport for entry stamps! We'll be sharing more formal details soon! As our big day approaches, we will send out additional information regarding attire, events, and travel tips to help you prepare! Keep an eye on your mailbox and inbox. We want to make sure everything is easy and stress free for our favorite people! We hope to see you in Mexico!!!!