FAQs

Question

What is the current COVID -19 Testing Protocol for Jamaica?

Answer

Please visit https://www.visitjamaica.com/travelauthorization/

Question

Is there COVID testing at the Royalton resort?

Answer

Yes. Testing must be completed 72 hours before you leave Jamaica.

Question

How can guests book an appointment?

Answer

Free on-site COVID viral tests at Blue Diamond Resorts Properties ! In order to schedule an appointment with the doctor, please contact the onsite Guest Services team. We strongly encourage guests to schedule their appointment upon arrival to the hotel to ensure they can reserve a time for testing prior to departure.

Question

How will customers get the results?

Answer

results will be available according to timings mentioned in the above chart and will be sent by e-mail, delivered to their room or available at Front Desk according to type of test and destination.

Question

What happens if the test does not come back on time?

Answer

It is the responsibility of guests to book a test appointment in time ( 3 days prior) for test results to be delivered prior to departure. COVID-19 testing is a third-party service provided by our trusted hospital partners in destination - Hospiten, and the service must be considered an agreement between the guest and the provider. Blue Diamond Resorts will not accept responsibility for any disputes related to the use of this service. The use of this service is at the complete discretion of the guest and guests will always have the option to visit any local clinic to take the test on their own.