FAQs

Question

Is the hotel all inclusive?

Answer

Yes! Your room stay at the Royalton Riviera Cancun includes your food and drinks!

Question

What is the nearest airport to Royalton Riviera Cancun?

Answer

The nearest airport is Cancun International Airport (CUN), located approximately 15–20 minutes from the resort by car. This is a major international hub with frequent direct flights from North America, Europe, and Latin America.

Question

2) What amenities and activities are included at Royalton Riviera Cancun?

Answer

Royalton Riviera Cancun offers an all-inclusive luxury experience with modern accommodations featuring DreamBed™ mattresses, rain showers, stocked mini-bars, and complimentary high-speed Wi-Fi. Guests enjoy 24/7 room service, premium drinks, daily and nightly entertainment, and activities for all ages.

Question

What are the additional amenities?

Answer

Royalton Fit™ classes and fitness facilities Multiple pools, including family options Non-motorized water sports Access to The Royal Spa (services at additional cost) Supervised kids’ and teens’ clubs Exclusive beach access and plenty of lounging areas

Question

What is the Diamond Club™ at Royalton Riviera Cancun, and what are its benefits?

Answer

Diamond Club™ is a premium upgrade offering exclusive access, enhanced service, and added luxury. Benefits include: Personalized butler service Private Diamond Club™ beach and pool areas Access to a VIP lounge with premium drinks and snacks Upgraded room locations and amenities Early check-in/late check-out (subject to availability) Pillow menu, turndown service, and preferential restaurant reservations

Question

Are tips and gratuities included in the all-inclusive package at Royalton Riviera Cancun?

Answer

Yes, gratuities are included in the all-inclusive package. While tipping is not expected, additional gratuities for exceptional service (such as for butlers, concierge staff, or spa therapists) are always appreciated.