FAQs
Question
Is the hotel all-inclusive?
Answer
Yes! The Fives Beach Hotel and Residences is an all-inclusive resort, which means your stay includes food, drinks, and a wide variety of activities at no additional cost. ¡Sí! The Fives Beach Hotel and Residences es un resort todo incluido, lo que significa que su estadía incluye comidas, bebidas y una amplia variedad de actividades sin costo adicional.
Question
Do you have a hotel room block for guests?
Answer
VERY IMPORTANT! Yes, please only book your room through our room block link: https://planner.allsensesweddings.com/group/roomlist/EC7FEA1C-9C2C-4310-A82C-2AE984555721 You can find the link on the "Travel" page. ¡MUY IMPORTANTE! Sí, por favor, reserve su habitación únicamente a través de nuestro enlace de reserva de habitaciones.
Question
What food is available at the hotel?
Answer
The Fives Beach Hotel is highly rated for its dining options, featuring 11 restaurants with a wide variety of cuisines. From casual bites to fine dining, there’s something for everyone to enjoy. Best of all, all food and drinks are included with your stay as part of the all-inclusive package. Please note that some restaurants require reservations in advance.
Question
When should I book my room?
Answer
We recommend booking as soon as possible to ensure availability, but no later than NOVEMBER 1st, 2026.
Question
Can I extend my stay at the hotel?
Answer
Yes, the minimum stay is 3-nights but Tais and Diego will be staying March 10-17th so feel free to join us anytime before and after!
Question
When should I arrive in Mexico?
Answer
We recommend arriving at least 1-2 days before our Ceremony on Saturday, March 13th, 2027, so you can settle in and avoid travel delays.
Question
Do I need a passport?
Answer
Yes, all U.S. and international guests will need a valid passport to enter Mexico. Make sure yours is up to date, and it does not expire within 6 months!
Question
What airport should I fly into?
Answer
The closest airport is Cancún International Airport (CUN), about a 45-minute drive from Playa del Carmen.
Question
How do I get from the airport to the hotel?
Answer
Uber and other rideshare services are not available at Cancún International Airport. The most reliable way to reach the resort is by booking a shuttle or private transfer in advance. Tais and Diego will share more information on coordinating shuttles with the hotel.
Question
What time should I be ready for the Ceremony?
Answer
The Ceremony will begin at 3:45 p.m. EST, please plan accordingly.
Question
Will the wedding be indoors or outdoors?
Answer
The ceremony and reception will be outdoors. The reception will be in a garden but we will have a dance floor. Please keep in mind the warm weather and pack accordingly. In case of inclement weather, we have an indoor ceremony and reception space.
Question
When should I RSVP by?
Answer
Please RSVP no later than November 1st, 2026. As we are coordinating closely with the resort’s planning team to finalize reception details. We appreciate your timely response and look forward to celebrating together.
Question
Are kids welcome?
Answer
Although we love your kids, we are only able to accommodate children of the family members named on the RSVP for the ceremony and reception. Please let us know if you would like to arrange local babysitting services for the celebration!
Question
Who to contact on any questions on hotel bookings?
Answer
We are working with an amazing travel agency if you have any questions about the hotel booking please contact Roberto Piña at: Email: guests@paradiseweddings.com Phone: 877-737-0177 (option 2) Hours: 9 AM to 5 PM EST