FAQs
Question
Accommodation Questions?
Answer
For any questions regarding lodging or transportation, please contact Abraham Araujo with Paradise Weddings: Email: guests@paradiseweddings.com Phone: 877-737-0177 (option 2) Monday - Friday: 9 AM to 5 PM EST Saturday - Sunday: 8 AM to 3 PM EST
Question
Are there deadline dates for booking?
Answer
Yes, the important dates to keep in mind are listed below: May 14, 2025: Deadline to make 1st and 2nd deposits. Jul 3, 2025: Deadline to make final payment. Aug 24, 2025: Deadline to send flight information for transportation.
Question
Transportation while in Mexico?
Answer
Transportation to and from the resort will be scheduled by Abraham once flight details and length of stay have been provided by you. Any transportation outside of your arrival and departure dates will need to be scheduled by you.
Question
Are kids welcome?
Answer
No, the resort is adult only.
Question
Is there a minimum stay requirement?
Answer
Yes, there is a minimum of 3 nights required in order to book in our reserved room block. Our reserved room block ranges from 3 to 5 nights.
Question
Is it possible stay longer than 5 nights?
Answer
Yes, the requested rooms are blocked off for up to 5 nights; however, you may stay longer if desired. This will be subject to availability of the resort and rates may change. Abraham with Paradise Weddings will be able to assist with this.
Question
Does the booking include airfare?
Answer
No, you will be required to book your own air travel. We would recommend tracking your flights using Google or the Hopper app.
Question
What airport is closest to the resort?
Answer
Cancun International Airport (Code: CUN) which is approximately 45 minutes from the resort.