FAQs

Question

Why should I book my room now, the wedding is so far away?

Answer

With booking your room now it will ensure you are getting the room type you want. Our room block does not guarantee certain room types- it just secures a specific number of rooms overall and the resort can sell out on certain rooms. Deposit is only $1 and you can cancel up to 3 months before departure with no fee if your plans change!

Question

I have questions about the resort, who do I reach out to?

Answer

We have partnered with TripGuy who is our travel agent. You can reach out to them by email or phone: res@tripguy.com 888-990-8747

Question

Are kids welcomed?

Answer

Kids are more than welcome to travel and spend time with us in the DR! However our wedding day will be an adults only event and we kindly ask you to please plan accordingly.

Question

What are club level rooms?

Answer

The Resort offers 2 club level options- Finest Club & Excellence Club. Finest Club is VIP on the family side of the resort and Excellence Club is VIP on the adults side of the resort. Booking club level allows adults access to the whole resort. Without club level you are restricted to the side that your room is booked on. *Vanessa & James recommend booking club level

Question

How do I get from the airport to the resort?

Answer

The hotel offers transportation and our travel agent will work with the resort to secure your round trip airport transfers. After booking your flights please reach out to our travel agent via email ( res@tripguy.com )with the below information filled out. Arrival Date: Number of passengers: Passengers name (hotel reservation´s holder): Hotel confirmation number: Hotel's name: Arrival flight number & airline company: Arrival time: Departure date: Departure flight number & airline company: