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May 7, 2021

Conner & Emily

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    FAQs

FAQs

As with any international travel, we are sure you have some questions!
Question

What is included with my stay?

Answer

Secrets Resort requires all wedding guests to stay at the resort. Pre-negotiated discounted rooms are available at a first-come-first-serve basis. The purchase of your room includes a Junior Suite with an ocean-front vista. The hotel is all inclusive, meaning all meals, beverages (including alcoholic), entertainment, concierge, and room service are included. Each room has a hairdryer, robe, makeup mirror, iron, and is fully stocked with a mini bar each day. Flights, additional nights, and other additions are extra. Contact Cheryl Waterman for pricing and availability. She is managing the block of room and can answer any questions you have about your trip. Many have asked about booking travel on sites such as Travelocity or Expedia. Many of these are not all inclusive and may limit your access to wedding events. Many are also the same price after taxes and fees. AAA is also offering travel insurance in case you need to cancel.

Question

Who do I contact to book my stay?

Answer

We are working with a group travel agent through AAA. You may contact Cheryl Waterman via email or cell phone at waterman.cheryl@aaa-calif.com or 760-635-4023. She will work with everyone individually to book the airline and hotel room at Secrets.

Question

Can I book my own air and just book the hotel with the travel agent?

Answer

Yes, you would just need to provide your flight information for the transfers. There are non-stop flight out of San Diego, Los Angeles and Tijuana (AAA Travel agent booked trips can only originate in the USA).

Question

When should I book my trip?

Answer

ASAP. There are a limited number of rooms at special discounted rates.

Question

Can I RSVP now but book my trip later?

Answer

Since there are a limited amount of rooms at a discounted rate, you run the risk of rooms not being available if you wait too long.

Question

Can I add extra nights?

Answer

Yes, you are able to customize your trip.

Question

Do I have to pay in full right away?

Answer

Yes. To secure these low rates you must pay in full. You can also opt for travel insurance.

Question

Can my children come?

Answer

Although we would love your children to join us, Secrets Resort is an 18+ only resort. We are sorry for any inconvenience this may cause.

Question

Do I need a passport?

Answer

Yes, you do need a passport. The passport book is the only acceptable identification when flying into Mexico and all guests will need a passport valid through November 2021.

Question

Is it safe to travel with Covid-19?

Answer

We do not know what the impact of Covid-19 will be in May. Currently there are many special protocols in place. The hotel is operating at 50% capacity and has enhanced cleaning procedures in place. Airports and airlines have also instituted enhanced precautions to slow the spread and keep everyone as safe as possible while they travel. Covid-19 Restrictions and Guidelines are continuously changing so we recommend checking government websites for USA and Mexico for entry requirements, along with the airlines for anything they may require in addition to government mandates.

Question

What will happen if Covid-19 is still a problem in May?

Answer

We are dedicated to have our wedding in Puerto Vallarta regardless of the current state of Covid-19 in May. Guests are welcome to attend regardless, but may use their own judgement and discretion when traveling. We know you will make the best decision for yourselves and we will be understanding of whatever you decide.

Question

Can I get travel insurance?

Answer

Yes, AAA has many types of travel insurance. Rates vary depending on policies and Cheryl is happy to give you a quote during your booking process.

Question

What activities are there to do?

Answer

Nestled on the Pacific Ocean, Puerta Vallarta has a variety of activities to choose from such as food tours, ATV tours, snorkeling, and canopy tours. You can book individual excursions with Cheryl Waterman as well. Additionally, the hotel has daily group activities available to all guests for no additional charge. These may include coastal fishing, yoga, paddle boarding, open water sports, nighttime concerts, poolside Zumba, beach walks, horse shoes, water aerobics, dart tournaments, water volleyball, and basketball shooting tournaments. Secrets has a gym that is currently open and operating. Furthermore, you can enjoy the spa (for an extra fee you can get access to massages, a steam room, or hydrotherapy), tennis court, and swim-up bar.

Question

Is there anything specific that I should pack?

Answer

Besides warm-weather clothes and plenty of swimsuits, it may be a good idea to bring a nice outfit for dinner, as some restaurants request nicer attire. Women may want to bring a dress, skirt and shirt (no tank tops), blouse or leather sandals. Men may want to bring long pants, a collared shirt, and dress shoes. For casual/elegance dress codes, dress shorts, capris, and leather sandals are also acceptable. If you are planning on going on a canopy tour, closed-toe shoes and lightweight pants (that you don't mind getting dirty) would be the best option.

Question

What restaurants are there on site?

Answer

CASUAL RESTAURANTS 1. Barefoot Grill (Grilled Specialties): Open for lunch only 12:00 pm–5:00 pm 2. Bay Cafe (Premium Coffee & Pastries): Daily 6:00 am–10:00 pm 3. Carnival (International Buffet): Open for breakfast 7:00 am–12:00 pm, Lunch 1:00 pm–4:00 pm, Dinner 6:30 pm–10:00pm 4. Castaways (Mediterranean Cuisine): Open for lunch 12:00 pm–4:30 pm, Dinner 6:30 pm–11:00 pm 5. Coco Cafe (Coffee & Snacks): Open 24 hours 6. Himitsu (Pan-Asian Fusion): Dinner 6:00 pm–11:00 pm 7. Market Cafe (International Buffet): Breakfast 7:00 am–11:30 am, Lunch 12:30 pm–3:30 pm, Dinner 6:30 pm–10:30 pm 8. Oceana (Gourmet Seafood): Lunch 11:00 am–5:00 pm, Dinner 6:30 pm–11:00 pm 9. Tamarindo (Authentic Mexican): Dinner 6:00 pm–11:00 pm 10. Manatees (Swim-Up Bar): 10:00 am–6:00 pm 11. Rendezvous (Lobby Bar): 10:00 am–1:00 am CASUAL/ELEGANCE RESTAURANTS 1. Bordeaux (French Cuisine): Dinner only 6:00 pm – 11:00 pm FORMAL RESTAURANTS 1. Capers (Italian): Dinner only 6:00 pm – 11:00 pm

Question

Are there any other general tips?

Answer

At the Puerto Vallarta airport, avoid all of the vendors as you exit the plane and go through customs. If you are comfortable, you can catch a taxi out front of the airport. Instead, if you're up for some adventure, try walking out of the resort and down the street before catching a taxi. Please be safe and have good judgment when outside the resort.

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