FAQs

Question

PASSPORT INFO:

Answer

** PLEASE MAKE SURE YOUR PASSPORTS ARE VALID FOR AT LEAST SIX MONTHS AFTER YOUR TRAVEL DATES **

Question

AIRPORT TRANSPORTATION

Answer

~ FREE AIRPORT TRANSFER INCLUDES 1 PRIVATE ROUND-TRIP TRANSPORTATION, FROM AND TO THE AIRPORT, PER ROOM RESERVATION.

Question

WHEN DO WE NEED TO BOOK BY?

Answer

~ ALL BOOKINGS MUST BE MADE BEFORE JANUARY 32st, 2027 TO QUALIFY FOR THE PROMO CODE DISCOUNT.

Question

WHAT ARE THE TRAVEL PERIOD FOR BOOKING

Answer

Saturday, August 21, 2027 - Tuesday August 24th, 2027

Question

CAN WE BOOK OUTSIDE THE GROUP

Answer

~ALL ROOMS MUST BE BOOKED DIRECTLY WITH THE HOTEL LINK AND UTILIZING THE ASSIGNED PROMO CODE (INSTRUCTIONS ON BOOKING ARE ABOVE) TO BE CONSIDERED PART OF THE GROUP.

Question

CANCELLATION POLICY

Answer

~CANCELLATIONS OF DIRECT BOOKINGS (PROMO CODE) RECEIVED 24 HOURS OR MORE PRIOR TO ARRIVAL, NO CANCELLATION FEE IS DUE. ~CANCELLATIONS RECEIVED WITHIN 24 HOURS OR LESS PRIOR TO ARRIVAL WILL RESULT IN A CANCELLATION FEE EQUAL TO THE TOTAL OF THE ENTIRE STAY AND NO REFUND WILL BE GIVEN TO NO SHOW OR EARLY DEPARTURE.

Question

PROMO CODE

Answer

~PROMO CODE IS EXCLUSIVE FOR "SUITE ONLY" BOOKINGS. IT IS NOT APPLICABLE ON "SUITE + FLIGHT" OPTION. NOR IS IT APPLICABLE ON NON REFUNDABLE RATE OPTIONS.

Question

WHAT AIRPORT DO I FLY INTO?

Answer

Fly into Cancún International Airport (CUN). The resort is about a 30–40 minute drive from the airport.

Question

IS THIS AN ALL-INCLUSIVE RESORT? WHAT DOES THAT INCLUDE?

Answer

Yes. Your stay includes: All meals and snacks Unlimited drinks (alcoholic & non-alcoholic) Room service Pools, beach access, fitness center, and daily activities Nightly entertainment

Question

HOW MANY NIGHTS DO I NEED TO STAY

Answer

The minimum is 3 nights to fully enjoy the resort and wedding festivities.