FAQs
Question
When do I need to RSVP by?
Answer
Please RSVP no later than May 1st, 2025
Question
Is the venue wheelchair accessible?
Answer
Yes, the venue is wheelchair accessible. They also have golf carts to aid in moving around the property for those who require assitance.
Question
Am I allowed to bring my children?
Answer
Yes! We can only accommodate the children listed on your invitation so please RSVP the children you will be bringing so that we can plan accordingly. Reach out to the bride or groom if you have questions about childcare or babysitting, we are happy to contact the venue and inquire for you.
Question
Can I take photos or videos during the ceremony?
Answer
We will be having an "unplugged ceremony" meaning no photos or videos. Our photographer and videographer will be capturing all the magic.
Question
What should I wear?
Answer
Our ceremony will be outside on grass, as well as the cocktail hour and reception. The ceremony, cocktail hour, and reception are Semi-Formal (cocktail dresses, jumpsuits, suits and ties, etc.) June in Portola is warm, with an average high of 76 degrees and a low of 36 degrees. The evening should get a tad chilly, so plan on having a jacket just in case you get chilly.
Question
I have dietary restrictions/allergies. What is the best way to let you know?
Answer
Please note any restrictions or allergies in your RSVP so that you can enjoy the food too :)
Question
What is Chalet View Lodge's Cancelation Policy?
Answer
Upon booking your hotel room, Chalet View Lodge will require a deposit of one night plus taxes and fees. If you are staying for multiple nights, they will charge the balance for the remaining night(s) upon check-out. If you need to cancel your reservation for any reason, please do so at least 72 hours before you are scheduled to check-in, and the lodge will issue a 100% refund of your deposit. If you cancel within the 72 hour window, unfortunately you forfeit your deposit.
Question
How to I modify or change my Chalet View lodge Reservation?
Answer
The front desk does not have access to create, modify, or cancel reservations within group blocks. The easiest way to switch a room type is to visit the website, www.chaletviewlodge.com, click on the “check availability” button on the top right, then scroll all the way to the bottom of that page. There, you’ll see a dark gray “Modify or Cancel a Reservation or Itinerary” button. Click on that, then search for the reservation by confirmation number (found in the confirmation email in your inbox) or by email and password if you created an account. Once logged in, you have full control and can change the reservation date, room type, etc. If you experience technical difficulties with your group block, please reach out to Heather Marsh, our Director of Events, at heather@chaletview.com.