Loading
Loading
Loading
Loading
Loading
Loading
May 28, 2022
Isla Mujeres, Mexico

Marissa & Keaton

    Home
    FAQs

FAQs

Please feel free to email us at keatonandmarissa@gmail.com if you have any questions that are not listed below. We want everyone to have the best experience!
Question

How soon should I order/renew my passport?

Answer

I would recommend getting your passport ASAP just to ensure you receive it in time. Don't wait too long to start to work on that. If you already have a passport, check to make sure it won't be expired. The current processing time for passport is 6-8 weeks.

Question

How will I be able to pay for things?

Answer

There are a handful of places around the island that accept USD but most places prefer pesos. There are currency exchange ATM's all around the island for a small fee. However, it is recommended ahead of time to exchange your currency to avoid the fees, however, the fees really aren't that much or something major to worry about if you are unable to exchange your currency in advance.

Question

Can I drink the water?

Answer

We do not recommend drinking the local water on the island. All of the water you will drink will be bottled. The ice along the island is all filtered and nothing to worry about, and the locals will provide you with bottles already so you will never have to ask specifically for bottled water. We also advise brushing your teeth with bottled water just to be safe.

Question

Can I record or take pictures on my own device during the ceremony?

Answer

We have hired an amazing photographer/ videographer and want you all to be in the moment with us. Therefore we are having an unplugged ceremony, so we ask you to please not record or take pictures during the ceremony. Ex. Cell phone, iPad, camera, camcorder, etc.

Question

WHAT IF I HAVE A MEDICAL EMERGENCY?

Answer

If you have a non-emergency, we recommend you call our wedding planners Alex and Tiffany at (+521-998-203-6830). They will translate and make arrangements for a house-call. Dr. Salas (+521-998-845-2370) has a private practice and speaks English. If it's an emergency, you can ask the front desk of your hotel for assistance. There are larger hospitals in Cancun if more attention is needed.

For all the days along the way
About ZolaGuest FAQsOrder statussupport@zola.com1 (408) 657-ZOLA
Start your wedding website© 2025 Zola, Inc. All rights reserved. Accessibility / Privacy / Terms