FAQs

Question

What airport should I fly into?

Answer

Guests should fly into Rafael Núñez International Airport (CTG) in Cartagena, Colombia. Roundtrip airport transportation is included; however, flight details must be submitted by February 1, 2027 to info@myroyalescapade.com.

Question

Are flights included in my hotel package?

Answer

Flights are not included unless selected at the time of booking. If you need assistance, our team can provide guidance on the best flight options for your travel dates. Please email info@myroyalescapade.com.

Question

Is travel insurance required?

Answer

Travel insurance is not required but is strongly recommended. This experience is non-refundable, and insurance can protect you in the event of cancellations, delays, or medical emergencies.

Question

Do I need a passport to travel?

Answer

Yes. A valid passport is required for all travelers. Your passport must be valid for at least 6 months beyond your travel dates.

Question

Is there a deposit due when the hotel reservation is made?

Answer

Yes! At the time of reservation, a deposit of $75.00 per person applies, plus a $5.75 convenience fee. Once booked, you will receive a confirmation email outlining your remaining balance and monthly installment payment schedule.

Question

Can I make payments toward my trip?

Answer

Yes. installment payment plans are available, allowing you to secure your reservation with a deposit and make payments over time leading up to the final due date.

Question

Can I room with someone?

Answer

Yes. Rates are based on double occupancy, meaning two guests per room. If you are traveling with a roommate, both parties are responsible for payments. If a roommate cancels, the remaining guest will be responsible for the single occupancy rate to maintain the reservation.

Question

What if I don’t have a roommate?

Answer

You may request a roommate; however, roommate matching is not guaranteed. If a roommate is not secured, the reservation will default to a single occupancy rate.

Question

Can I extend my stay?

Answer

Yes. Guests have the flexibility to select travel dates that best fit their schedule and may extend their stay based on availability and pricing at the time of booking.

Question

Will there be excursions or activities?

Answer

Optional excursions and curated experiences will be available for booking closer to the travel date. These are not included in the package price but will enhance your overall experience in Cartagena.

Question

What should I wear to the wedding?

Answer

Wedding attire details, including dress code and color palette, will be shared closer to the event date to ensure a cohesive and elevated celebration.

Question

How do I secure my hotel reservation?

Answer

Your reservation is confirmed once your deposit is submitted. Availability is limited, and rates are subject to change, so we encourage booking early.

Question

What is the refund policy?

Answer

Due to contractual agreements with our travel partners and vendors, all payments made toward this experience are strictly non-refundable and non-transferable under any circumstance. We strongly encourage every guest to purchase comprehensive travel insurance at the time of booking to protect their investment. Travel insurance may provide coverage for unforeseen events such as trip cancellations, delays, medical emergencies, and other eligible circumstances. All cancellation requests must be submitted in writing via email to info@myroyalescapade.com. Rates are based on double occupancy. In the event that a guest’s roommate cancels for any reason, the remaining guest will be responsible for the applicable single occupancy rate. This difference will be added to the existing invoice and must be paid in order to maintain the reservation. Failure to do so may result in cancellation of the booking.

Question

When is the deadline to book my hotel to receive the discounted rate?

Answer

Wednesday, August 1, 2026. After August 1, rates are subject to change.