FAQs

Question

Will it be a good time?

Answer

Oh, absolutely! Picture this: turquoise waters, endless margaritas, and a dance floor that will be very well-used. We're talking sunshine, great food, and a celebration filled with love, laughter, and probably some questionable dance moves. If you like amazing views, all-inclusive perks, and a party you’ll never forget—then yes, it’s going to be an unforgettable time! 🎉🌴💃

Question

Are kids welcome?

Answer

Hyatt Ziva Cancun is a kid-friendly resort, so bring the little ones along for the fun! There’s plenty to keep them entertained, including: 🎨 KidZ Club – A supervised play area with arts & crafts, games, and activities. 🌊 Mini Water Park & Splash Zone – Because nothing says fun like water slides and fountains! 🎮 Arcade & Game Room – A perfect spot for kids (and kids at heart) to enjoy video games and more. 🏖️ Beach & Pool Activities – Sandcastle building, water sports, and poolside games. So yes, kids are more than welcome, and we promise they won’t be bored! 😃

Question

Is travel insurance offered?

Answer

Yes, there will be an option to add travel insurance upon booking.

Question

When will I have to pay for my stay?

Answer

When making the initial reservation, you will first place a deposit of $150 per room On December 9, 2025, 50% of the room cost will be due On February 19th, 2026, 100% of the room cost will be due

Question

Will I need to book my own flights?

Answer

Yes, flights are not included through our travel agent. This will allow more flexibility to book through your preferred airlines.

Question

What’s included in the all inclusive?

Answer

Pretty much everything you need for an unforgettable time! Here’s what you can expect: Unlimited Dining & Drinks – Enjoy gourmet meals, snacks, and top-shelf beverages at multiple restaurants and bars (yes, that includes margaritas 🍹). Beach & Pool Access – Relax on the white sand beaches or lounge by one of the resort’s infinity pools. Live Entertainment – Nightly shows, music, and performances to keep the party going. Non-Motorized Water Sports – Try kayaking, paddleboarding, or snorkeling. Fitness Center & Classes – If you want to squeeze in a workout before indulging in more tacos. Activities for All Ages – From pool games to tequila tastings (for the adults) and a kids' club for the little ones. 24-Hour Room Service – Because sometimes you just need a midnight snack in bed. No need to worry about meals, drinks, or entertainment, just show up and have the time of your life!

Question

What are the differences between the rooms?

Answer

Great question! The Hyatt Ziva Cancun offers a variety of rooms to fit different needs, views, and budgets. Here’s a breakdown of the main differences: 🏨 View & Location: Resort View: Overlooks the resort grounds. Ocean View: Offers stunning views of the ocean. Ocean Front: Premium views directly facing the ocean. Club Ocean Front: Includes extra perks with access to the exclusive Club Level. Swim Up Rooms: Direct pool access from your patio! Turquoize (Adults-Only): Exclusive area for adults with premium oceanfront rooms, some with swim-up access. 🛏️ Room Type & Bed Configuration: Doubles: Two double beds, great for friends or families. King + Sofa Bed: A king bed with an additional sofa bed for extra space. Master Rooms: More spacious layouts, ideal for luxury seekers. ✨ Special Features: Club Level Rooms: Offer additional VIP perks. Swim-Up Rooms: Step straight into the water from your private terrace! Turquoize Section: Exclusive to adults, with private check-in, rooftop infinity pool access, and upgraded amenities.

Question

How many nights can I stay?

Answer

The resort requires a minimum stay of 3 nights but we are recommending to our friends and family 5 nights: Check in on Sunday, May 3, 2026 and Check out on Friday, May 8, 2026. The Wedding is on Tuesday, May 5, 2026.

Question

How will we get from the Cancun airport to the resort?

Answer

We recommend adding on the airport transfer option that the resort offers when booking your room.

Question

If I booked the room for 4 people but 1 person can no longer make it, will I be refunded?

Answer

The hotel has a strict cancellation and reduction policy, and there may come a point when changes, like reducing the number of guests, are no longer allowed. To avoid potential penalties, we recommend booking for the number of guests you’re confident will attend. If the fourth person is able to join later, you can always add them to the reservation (based on availability). This way, you remain flexible without risking any financial losses.

Question

Can I add another person to my hotel room later, and will the price change? Is there a deadline?

Answer

You’ll be able to add an additional adult to your reservation until February 19, 2026—or possibly even a bit later—depending on hotel availability. For now, rates are guaranteed through December 9. After that, any changes will be subject to the hotel’s current pricing and availability. Paradise weddings do their best to ask the hotel to honor the current rate after that date, but ultimately, it will be up to their discretion.

Question

Is there an option for a payment plan?

Answer

There is! Contact our Travel Coordinator, Ulises Giron, for information about the payment plan option to ensure that you are there to celebrate our special day with us! His contact information is (877) 737-0177 and email is guests@paradiseweddings.com.

Question

I don’t see the room that I want on the booking page, what do I do?

Answer

Please contact our Travel Coordinator, Ulises Giron, and he will check on that room type’s availability with the resort. (877) 737-0177 guests@paradiseweddings.com

Question

Can I stay at a different hotel and come to the resort for the wedding?

Answer

While we would absolutely love to have everyone stay with us at the resort throughout the wedding festivities, we completely understand that cost can be a factor and want to support whatever works best for you. If you choose to stay off-site, you’ll need to purchase a Wedding Day Pass to access the resort on the day of the wedding. The pass costs $193 per person and allows entry 30 minutes before the ceremony through the end of the reception. If you'd like to join us at the resort on any other day during the trip, you’ll need to purchase a separate Hotel Day Pass (price not known at this time), which is subject to availability and hotel capacity. If you decide to go this route, please let us know in advance so we can coordinate with the hotel. We truly appreciate you making the effort to celebrate with us, no matter where you stay!

Question

I have additional questions about booking our stay.

Answer

Please contact our Travel Coordinator, Ulises Giron, with any additional questions. His contact information is (877) 737-0177 and email is guests@paradiseweddings.com.

Question

Do you have a Wedding Registry?

Answer

Your presence at our wedding is the greatest gift we could ask for! However, if you wish to contribute, we’ve set up a honeymoon fund to help us create some unforgettable memories together.

Question

What is the dress code for the wedding?

Answer

We want you looking fabulous while staying cool! The ceremony, cocktails, and reception will all be outdoors, so think formal, but breathable. For the Ladies: Bring out your best dress, chic cocktail number, or that glam jumpsuit you’ve been saving. Light, flowy fabrics are your best friend. Just no white, cream, or ivory, that’s strictly the bride’s spotlight! For the Gents: Suits or tuxes are the vibe, but feel free to ditch the heavy fabrics. Linen or lightweight materials will keep you sharp and sweat-free. Ties are welcome, but optional, style it your way. Helpful Tips: • For comfort, block heels, wedges, or dressy flats are recommended for the ladies. • A light layer (like a shawl or blazer) might come in handy once the sun sets. • Sunglasses encouraged. So is dancing. And champagne. Come dressed to party — it’s going to be one unforgettable night under the stars!

Question

Will there be excursions?

Answer

Yes, the bride and groom will be looking into excursions and working with the resort to make a selection. However, as this is your vacation, please feel free to book and look at excursions that interest you.

Question

Still Reading?

Answer

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