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Stephanie & Rachael

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FAQs

The Wedding Website of Stephanie Wainaina and Rachael Sheats
FREQUENTLY ASKED QUESTIONS
Question

Contact travel agents

Answer

Email: hello@bohemiaweddingtravel.com Website: https://www.bohemiaweddingtravel.com/stephanierachaelwedding

Question

When do I have to book my room by?

Answer

To be part of our wedding group and receive the special rates, all guests must book their stay through our travel agency, Bohemia Wedding Travel—not directly with the resort. Please use the link to our wedding booking site below. https://www.bohemiaweddingtravel.com/stephanierachaelwedding *Kindly keep the following payment deadlines in mind* October 6, 2025 – $100 deposit due to reserve your room November 3, 2025 – 40% of the remaining balance due December 10, 2025 – Final balance due in full

Question

Is airfare included in my booking?

Answer

No, airfare is not included—please book your own flights for the trip. However, our travel agency offers airport transfers to and from the resort, which we highly recommend. You can schedule your transfer using the link below. https://www.bohemiaweddingtravel.com/stephanierachaelwedding#transportation

Question

Round-Trip airport transportation

Answer

You will fly into Cancun International Airport (CUN) Ground transportation costs to Secrets Moxché and back to the airport are not included with your reservation. You have the choice to select any ground transportation method you like. We highly recommend booking your airport transfer with our Travel Agents: https://www2.lomasagentportal.com/booking/30315/transfers?groupId=32347

Question

Can I make changes to my hotel reservation?

Answer

Room name changes or date adjustments must be made by March 6th, 2026. Room category changes are possible but may take weeks so please choose carefully. To upgrade your room or make changes, please contact our travel agency: Bohemia Wedding Travel - hello@bohemiaweddingtravel.com

Question

Can I bring a plus one?

Answer

We’re so excited to celebrate with you and encourage you to make the most of this special trip! While you’re welcome to bring a guest to enjoy the resort with you, due to limited capacity at our ceremony and reception, only those listed on your invitation will be included in the wedding events. Either way, we’ll be having fun all weekend and can’t wait to spend time together!

Question

Will the ceremony be on the beach?

Answer

Nope — the ceremony and reception will be sand-free! But don’t worry, you’ll still get to enjoy a breathtaking ocean view. In other words, feel free to pack your fancy shoes for the big event!

Question

Cancellation policy?

Answer

Cancellation Policy Cancellations made before December 10, 2025 will only forfeit the non-refundable $100 deposit per room. You may also reduce your stay (while keeping the 3-night minimum) before this date. Cancellations, no-shows, or changes made after December 10, 2025 will be charged 100% of the original room total—no refunds. A 3-night minimum stay is required for all guests. If you purchased travel insurance, you may file a claim for reimbursement based on the policy’s terms. Secrets Moxché does not offer credits or vouchers for late arrivals, early departures, or unused travel dates for any reason.

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