FAQs

Question

What are some Pro Tips for staying at the resort?

Answer

Tip 1: The spa is fantastic so book your appointment ASAP! Do the hydrotherapy treatment before your service. Wedding guests get a discount! Tip 2: If you bring your own Yeti (or something similar), the bar will make your drinks in your cups. This keeps them colder longer and you get a larger pour! Tip 3: If you want to be active, check out the gym and rooftop tennis courts! Tip 4: If you are staying at Hideaway, the Dorado Grill serves an excellent breakfast and lunch. Tip 5: Chairs and cabanas fill up quickly - if you are an early riser, save your chairs before breakfast. Tip 6: The Diamond Club is an upgrade that offers a pool without music, access to another restaurant, and a private butler. The butler can make your dinner reservations or save chairs by the pool. Bonus: you get a nice bottle delivered to your room each day.

Question

Are children invited?

Answer

Royalton Riviera allows children. The Hideaway is Adults Only. We ask that no children attend the ceremony or reception, so please make arrangements during this time if you plan on bringing your children.

Question

Do I need a passport to go to Cancun?

Answer

Yes! Boost that vax and dust off those passports!

Question

What about COVID?

Answer

Guests will be asked to follow whatever the CDC guidelines are at the wedding.

Question

What if I can't come for 4 nights?

Answer

We hope that you can! Given the New Years holiday, the resort requires a 4 night minimum. We know it is a big ask for our guests, but what else is there to do between Christmas and New Years..?! Ring in 2023 in an unforgettable way...with Shawna and Charlie!

Question

Is this place all-inclusive?

Answer

Yes! The prices quoted include everything from your room, to food, to drinks. Excursions are additional.

Question

How close is the airport to the resort?

Answer

About 15 minutes