FAQs

Question

IS THERE A MINIMUM STAY?

Answer

Yes, minimum 3 night stay. We encourage guests to arrive Friday August 29th, 2025 and depart Monday September 1st, 2025

Question

MAY WE STAY LONGER THAN THE 3 NIGHT MINIMUM?

Answer

Absolutely! Enjoy Couples Sans Souci for as long as your hearts desire!

Question

MAY WE STAY FOR LESS THAN THE 3 NIGHT MINIMUM?

Answer

No, at least 3 nights are required for booking

Question

WHAT DOCUMENTS ARE NEEDED FOR TRAVEL?

Answer

US Passport valid through March 2026 (valid 6 months post travel) and Jamaican Customs card. Websites for each - https://travel.state.gov/content/travel/en/passports.html https://enterjamaica.gov.jm/

Question

ARE CHILDREN INVITED?

Answer

No, this resort is adults only. No one under 18 allowed

Question

MAY I BRING A DATE?

Answer

Yes, you and your partner are invited. Please note all rooms are intended for couples. All pricing is based off the rate for two people (one couple)

Question

MUST I BRING A DATE?

Answer

No, however Couples Sans Souci is reserved exclusively for couples. All rooms and pricing is based off the rate for two people (one couple). If you need to book as an individual, please notify Shannon right away so we can further discuss how to book

Question

DO I NEED TO RSVP?

Answer

Yes, we need all RSVP responses for accurate headcount and seating

Question

WHEN SHOULD I BOOK BY?

Answer

Please book your stay as soon as possible. Payment plans are available. It is recommended to book no later than February 2025

Question

HOW DO I BOOK?

Answer

Please contact Colleen directly by either emailing: groups@couples.com or calling 1.800.268.7537. You are required to make mention of the Ceremony ID CSS141537. For additional details, please visit the How to Book tab above

Question

CAN I BOOK THROUGH A DIFFERENT TRAVEL AGENT/OUTSIDE YOUR ROOM BLOCK?

Answer

It is preferred that you book through our travel agent Colleen by either emailing: groups@couples.com or calling 1.800.268.7537. You are required to make mention of the Ceremony ID CSS141537

Question

WHAT IS THE CANCELLATION POLICY?

Answer

Cancellations up to 15 days prior to arrival will not incur any penalties as the hotel portion is refundable during this time. Cancellations up to 14 days prior to arrival will incur penalties of 100% of the hotel price. Refunds are not issued for late arrivals or early departures. Tours, spa treatments, or other optional items are payable in full at the time of the booking, however are refundable up to 15 days prior to arrival. Cancellation of optional items up to 14 days prior to arrival, are non-refundable. Name changes are not allowed. Trip Insurance is non-refundable from time of purchase

Question

ARE GRATUITIES INCLUDED?

Answer

Yes, Couples Resorts has a NO tipping policy to ensure a carefree, all-inclusive resort experience. If you choose to tip for additional services provided by staff, please do so with extreme discretion

Question

WHAT IS THE ACCEPTED FORM OF CURRENCY?

Answer

The Jamaican dollar is the legal tender. The resort can exchange currency for guests on property. However, most merchants will accept U.S dollars or traveler’s checks, and major credit cards. Once you are at Couples Resorts, mostly everything is included in the price you have paid. All resorts are on a cashless system. Additions can be processed by credit card

Question

WHEN IS CHECK-IN & CHECK-OUT?

Answer

Hotel check-in is at 4pm. Checkout is at 11am. Couples Resorts requires a standard pre-authorization of $300 USD on a major credit card upon check-in

Question

IS THERE A SHUTTLE FROM THE AIRPORT TO THE RESORT?

Answer

Yes, transportation is included when booking through our agent or Couples Sans Souci directly

Question

IS THERE A RESORT DRESS CODE?

Answer

Yes, daytime is resort casual - bathing suit, beach cover up, and sandals. Evening is resort chic - polo shirt or button-down shirt and shorts, slacks, or dress jeans for gentlemen and dress, skirt, or slacks and blouse for ladies. Open toed shoes are okay for both. Casanova's requires elegant casual for dinner - shirts, slacks (including dress jeans), and closed-toe shoes or closed-toe sandals for the gentlemen and summer dresses for the ladies. No flip flops, t-shirts, shorts, sneakers, or hats are allowed at Casanova's. Jacket is optional

Question

IS THERE A WEDDING DRESS CODE?

Answer

Yes, beach semi-formal - tea to full length dresses and slacks with button-down shirts. Jacket is optional. Consider breathable flowing fabrics for warmer climates. Neither ceremony nor reception will take place in the sand, but please be mindful of footwear. Recommendations for gentlemen - light toned linen or cotton. Recommendations for ladies - linen, chiffon, organza, cotton blends, or lace. Tropical tones and prints are encouraged

Question

WILL DINNER BE SERVED AT RECEPTION?

Answer

Yes, our reception will include a private Italian buffet and open premium bar. Vegetarian options available

Question

WILL THERE BE A REHEARSAL DINNER?

Answer

Yes, the rehearsal dinner will be hosted Saturday, August 30th

Question

DO YOU HAVE A WEDDING REGISTRY?

Answer

No, we do not have a registry

Question

HAVE YOU BOOKED YOUR HONEYMOON?

Answer

Yes, we are booked at Couples Tower Isle following the wedding

Question

WHAT IS EXPECTED OF ME DURING THE WEDDING TRIP?

Answer

Have fun! Please be in attendance for the ceremony and reception on Sunday August 31st, 2025. There is an optional rehearsal dinner Saturday August 30th, 2025. Otherwise, enjoy your Jamaican vacation!